About the Role
The Network & Collaboration Specialist will be responsible for supporting network infrastructure, communication systems, and collaboration platforms to ensure reliable connectivity and communication services. This role involves designing, implementing, and maintaining various network systems, along with managing client accounts for growth opportunities.
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Key Responsibilities
- Design, implement, and maintain enterprise LAN, WAN, WLAN, SD-WAN, and data center network infrastructure.
- Design, deploy, and optimize enterprise wireless networks, ensuring seamless connectivity, coverage, capacity, and performance.
- Configure and support routing and switching technologies using Cisco, Aruba, Juniper, or equivalent platforms.
- Implement and manage Network Access Control (NAC) solutions to enforce secure device authentication, user access policies, and network segmentation.
- Deploy, configure, and troubleshoot VoIP and Unified Communications infrastructure, including IP telephony, SIP, QoS, and voice gateways.
- Manage wireless controllers, access points, RF optimization, roaming, guest wireless, and authentication services.
- Monitor network and voice performance, proactively identifying and resolving issues to ensure maximum availability.
- Lead network infrastructure projects, including branch connectivity, headquarters deployments, migrations, and technology upgrades.
- Develop and maintain network diagrams, documentation, operational procedures, and technical standards.
- Coordinate with vendors, ISPs, and service providers to resolve technical issues and implement new solutions.
- Support and manage Aruba Wireless Controllers and Huawei Wi-Fi 7 environments.
Additional Responsibilities (Account Growth & Commercial Support)
- Manage and develop client accounts by identifying opportunities for cross-selling and up-selling additional services and solutions.
- Act as a trusted advisor to clients, building long-term relationships and ensuring high customer satisfaction and retention.
- Collaborate with the sales team to support new business opportunities.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- 5 years of experience in IT projects.
- Familiarity with project management methodologies.
- Proficiency in project tracking tools.
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills.
- Strong attention to detail and follow-through.
- Fluent in English (spoken and written).
Job Location
HQ
