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Role Purpose
Operate and support the entity's network and connectivity services, including local and wide-area networks, routing, switching, wireless, firewalls and secure connectivity. The role provides onsite coordination for physical dependencies, service providers and critical network incidents.
Key Responsibilities
- Administer LAN, WAN, routing, switching, wireless, VPN and network-security components within the approved scope.
- Monitor network health, capacity and availability and respond to alerts, incidents and performance degradation.
- Troubleshoot connectivity across offices, data centres, hosted environments and approved external services.
- Coordinate approved changes with the entity, telecom providers, TDRA and other relevant parties.
- Maintain network diagrams, IP plans, configuration baselines, inventories, backups and operational runbooks.
- Support firewall-rule, segmentation and secure-connectivity activities in coordination with cybersecurity.
- Contribute to resilience, capacity, failover and disaster-recovery testing.
- Participate in agreed on-call coverage for critical network incidents.
Requirements
Minimum Experience and Qualifications
- Minimum 4 years of enterprise network engineering experience
- Strong knowledge of routing, switching, TCP/IP, wireless, VPN, firewalls and network monitoring
- CCNP or equivalent professional-level certification preferred; CCIE is an advantage
- Relevant Fortinet, Palo Alto or equivalent security-platform experience preferred
- Strong incident troubleshooting and technical documentation capability
Preferred Profile
- Previous experience supporting UAE government or multi-site environments
- Working knowledge of TDRA connectivity, hosting and approval processes
- Experience coordinating with telecom providers and federal/shared infrastructure services
Expected Contribution
- Connectivity incidents are restored and escalated within the confirmed service targets
- Configurations, diagrams and network inventories remain current and recoverable
- Changes are implemented with approved plans, validation and rollback controls
- Capacity and resilience risks are identified before they affect service
