About the job
We are seeking a highly skilled and motivated Network Engineer to join our team at Etihad Arena. The Network Engineer will support the IT Manager in managing the arena's network infrastructure, ensuring IT governance and compliance, and providing Level 1 support to the arena team. This role is critical to maintaining the efficiency and security of our IT systems during events and day-to-day operations.
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Duties and Responsibilities:
- Ability to and knowledge in supporting various technologies including Client Operating Systems, Server Operating Systems, Desktop/Laptop hardware, Server hardware, and Mobile (IOS/Android) hardware and software.
- Experience with escalation support and reporting support analytics to management on a recurring basis.
- Plan, organize, control, and evaluate IT and electronic data operations throughout the venue.
- Daily management of Support Ticketing queues including assignments, escalations, tracking, and customer expectation management.
- Provide Level 1 technical support for network-related issues to the arena team and event staff.
- Intermediate Active Directory management including account creation, password resets, and group administration.
- Monitor network performance, troubleshoot issues to ensure optimal performance, and minimal downtime.
- Coordinate and manage 3rd party support for efficient operations.
- Maintain documentation of network configurations, procedures, and compliance requirements.
- Assist with the setup and configuration of network devices and peripherals.
- Assist the IT Manager in developing and enforcing IT policies and procedures.
- Ensure compliance with industry standards and regulations related to network security and data protection.
- Work closely with the IT Manager and other IT staff to plan and execute IT projects.
- Provide IT support during events.
- Coordinate with vendors and service providers for network-related services and equipment.
- Ability to perform other duties and responsibilities as assigned.
Requirements:
- Proven track record of managing and maintaining network infrastructures in a similar environment.
- Excellent knowledge of technical management, information analysis, and computer hardware/software systems.
- Expertise in data centre management and data governance.
- Hands-on experience with computer networks, network administration, and network installation.
- Ability to work a flexible schedule when required, including evenings, weekends, and public holidays.
- Establish and implement policies, processes, and procedures for the Arena’s ICT function, and verify their effectiveness.
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 3+ years’ work experience in Information Technology or related field.
- CCNA (Cisco Certified Network Associate) or equivalent certification.
- CompTIA Network+ or equivalent certification is a plus.
Technology Platforms/Applications:
- Windows Server 2012 onwards.
- Microsoft 365 Administration.
- Active Directory.
- Cisco IOS network switching and routing incl VLAN/CoS.
- F&B POS systems ETECH/Agilsys.
- Ticketing system VIVA Ticketing.
- CRM platforms.
