About
Operations is the beating heart of the company. This key part of our business makes sure we fulfill and dispatch orders efficiently so that our customers get their items on time. As Network Losses PM, you’ll be working in collaboration with Operations and Central NL teams in identifying gaps while keeping strong control on losses triggered by operations utilizing tech, tools, and metrics developed by the ROW central program.
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Key Responsibilities
- Work closely with the central NL program team to implement tech enablement, standardization of metrics, processes, and review mechanisms.
- Analyze deviations from ideal processes in order to develop strategies to minimize losses triggered by operational misses.
- Drive coordination with operational leaders and partners, utilizing tools and metrics developed by the central program.
- Break down loss buckets by assignable causes and develop input metrics to track and improve performance.
- Revamp reporting mechanisms to consolidate all reporting platforms under one single platform leveraging AI in order to facilitate and raise the bar for deep dives.
- Represent Operations NL losses in WBR/MBR cadences and collaborate on improvement initiatives with wider stakeholders outside operations.
- Regularly report on progress, challenges, and opportunities in network loss reduction to senior management.
- Adapt and implement best practices from other markets to the local context.
