We are seeking an L1 NOC Infrastructure Engineer to join our IT operations team in Abu Dhabi Emirate, United Arab Emirates. The ideal candidate will have a foundational understanding of IT infrastructure, with a strong desire to grow and develop their technical skills in a fast-paced, mission-critical environment. The L1 NOC Infrastructure Engineer will be the first point of contact for monitoring and responding to alerts, troubleshooting issues, and ensuring the stability and performance of the infrastructure and systems.
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Key Responsibilities:
- Monitoring and Incident Detection: Continuously monitor IT infrastructure and systems using Solarwinds. Respond to alerts and incidents, ensuring quick detection and resolution of issues. Escalate issues to L2 or L3 engineers as necessary.
- Initial Troubleshooting: Perform troubleshooting on IT infrastructure and system issues, including Systems, Windows and Linux OS, DB, Storage systems, Cloud Solutions, Virtual Environment, MS Azure, etc. Use remote tools for access and troubleshooting IT infrastructure devices and servers. Document incidents, troubleshooting steps, and resolutions in the incident management system.
- Incident Management: Categorize and prioritize incidents based on severity and impact. Ensure timely communication with affected stakeholders and provide updates until the issue is resolved. Follow up on escalated issues to ensure they are addressed promptly.
- IT Infrastructure and System Maintenance: Assist in routine IT infrastructure and system maintenance tasks, including applying patches, updates, and configuration changes. Support in health checks on IT infrastructure devices, servers, and critical services to ensure optimal performance.
- Documentation and Reporting: Maintain accurate documentation of IT infrastructure topology, configurations, and standard operating procedures (SOPs). Generate daily, weekly, and monthly reports on IT infrastructure performance and incidents.
- Collaboration and Communication: Collaborate with L2 and L3 engineers, and other IT teams to resolve complex issues and improve IT infrastructure reliability. Participate in team meetings for knowledge sharing and continuous improvement.
- Shift Work and On-Call Support: Willingness to work in a 24/7 shift environment and participate in on-call rotations for coverage during off-hours and weekends.
Required Qualifications:
- Experience: 3+ years in large industry monitoring digital infrastructure in a production environment.
- Technical Skills: Experience in troubleshooting infrastructure components (Systems, Windows and Linux OS, DB, Storage systems, Cloud Solutions, Virtual Environment, MS Azure, etc.).
- Monitoring Tools: Experience with IT infrastructure monitoring tools (e.g., SolarWinds) and incident management systems (e.g., ServiceNow).
- Troubleshooting Skills: Strong analytical and problem-solving skills.
- Communication: Excellent written and verbal communication skills, capable of documenting and explaining technical issues clearly.
- Certifications: Microsoft/Linux/Cloud/Hardware/Solarwinds certifications are preferred.
Preferred Qualifications:
- Familiarity with ITIL processes, particularly incident and problem management.
- Knowledge of cloud environments (AWS, Azure) and their monitoring tools.
- Understanding of Digital & Cybersecurity service management processes.
Location: Abu Dhabi Emirate, United Arab Emirates (On-site)
Job Type: Full-time
