Network Operations Analyst

About the Role
The role holder is responsible for managing and maintaining switching operations, ensuring that switches and other services are performed in a highly efficient manner on a 24/7 basis. Duties will be carried out in accordance with the stipulated business policies and procedures.

Core Responsibilities

• Manages and maintains the Switching Operations to ensure maximum/100% network availability.
• Ensures the installation of central and remote switches as per requests received.
• Manages and maintains the readiness of central and remote switches on a 24/7 basis.
• Oversees operations of central and remote switches to ensure efficient service during emergency situations.
• Aims to reduce complaints regarding switches by improving the resolution process, targeting zero customer complaints.

Years of Experience
0 - 2 years of experience.

Nature of Experience
Prior experience in handling priority customers or working in a supervisory role related to royal families, preferably within the telecommunication industry.

Job Band
Employee

Skills
Education
Bachelor's Degree in Engineering or Telecommunications Engineering.