Network Operations Analyst job in Saudi Arabia

Position

About the Role
The role holder is responsible for managing and maintaining switching operations, ensuring that switches and other services are performed in a highly efficient manner on a 24/7 basis. Duties will be carried out in accordance with the stipulated business policies and procedures.

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Core Responsibilities

Manages and maintains the Switching Operations to ensure maximum/100% network availability.
Ensures the installation of central and remote switches as per requests received.
Manages and maintains the readiness of central and remote switches on a 24/7 basis.
Oversees operations of central and remote switches to ensure efficient service during emergency situations.
Aims to reduce complaints regarding switches by improving the resolution process, targeting zero customer complaints.

Years of Experience
0 - 2 years of experience.

Nature of Experience
Prior experience in handling priority customers or working in a supervisory role related to royal families, preferably within the telecommunication industry.

Job Band
Employee

Skills
Education
Bachelor's Degree in Engineering or Telecommunications Engineering.

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