At the company Engineering, a world leader in engineering services, we bring together a global team of engineers, scientists, and architects to support innovative companies in realizing their potential. From autonomous vehicles to life-saving robots, our digital and software technology experts provide unique R&D and engineering services across industries. Join us for a career filled with opportunities, where you can make a difference and experience diverse challenges.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
We are seeking an experienced L1/L2 NOC Manager with extensive operational expertise in mission-critical network environments. You will oversee 24/7 network operations, drive service excellence, and lead a high-performing NOC team to ensure optimal infrastructure performance and minimal downtime.
As the designated Single Point of Contact (SPOC), you will serve as the primary liaison for major incidents, operational performance, and stakeholder communications, ensuring seamless coordination and continuous improvement across the NOC function.
Key Responsibilities:
- Lead and manage L1/L2 NOC engineering teams to ensure high-quality operations and service continuity.
- Oversee 24/7 monitoring of network infrastructure, systems, and applications to maintain high availability and meet strict SLAs.
- Implement and maintain Standard Operating Procedures (SOPs), runbooks, workflows, and operational documentation.
- Manage the incident lifecycle, including triage, escalation, Root Cause Analysis (RCA), and corrective/preventive actions.
- Drive ITIL-aligned processes across incident, problem, and change management.
- Act as the SPOC for major incidents, customer updates, and leadership communications.
- Collaborate with cross-functional engineering, cloud, and infrastructure teams to resolve complex technical issues.
- Define and track KPIs for operational performance, service quality, team productivity, and SLA adherence.
- Identify and execute automation and process improvement initiatives.
- Lead vendor management activities and ensure compliance with service agreements.
- Conduct periodic service reviews with stakeholders to present metrics, trends, risks, and improvement plans.
Your Profile:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- 14+ years of overall experience, including 10+ years in deep NOC operations.
- Tier-1 (L1) operator-level experience in network surveillance, first-level fault handling, ticket creation, and real-time incident management for telecom operators.
- Proven leadership experience in managing 24/7 operational teams.
- Strong expertise in networking technologies, protocols, and infrastructure components (switches, routers, firewalls, load balancers).
- Hands-on experience with network monitoring systems, ticketing tools, and ITSM platforms.
- Strong understanding of ITIL best practices with governance capability in incident/problem/change processes.
- Excellent communication and stakeholder management skills, including executive-level engagement.
- Demonstrated ability to solve complex network issues and drive operational excellence.
Preferred Certifications:
- ITIL Foundation / Intermediate
- CCNP, CCIE, or equivalent advanced networking certification
- Additional operational leadership or service-management certifications are a strong plus.
What You’ll Love About Working Here:
- Flexible work arrangements (remote options, flexible hours) to support work-life balance.
- Career growth programs and diverse professions to help you explore opportunities and build skills.
- Access to valuable certifications in the latest technologies within a global community of experts.
Join the company Engineering for a chance to contribute to a dynamic team and make a lasting impact in the engineering field!
