Network Operations Specialist

The role holder is responsible for creating a dedicated communication channel for notifications and updates to stakeholders for proactive incidents through messages, incorporating real-time alert systems. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

Responsibilities

• Develop a specific robust escalation process with clear protocols, timelines, and accountability frameworks.
• Create a dedicated communication channel for notifications and updates to stakeholders for proactive incidents through messages, incorporating real-time alert systems.
• Establish the ability to convene a war room immediately for critical incidents requiring multi-stakeholder coordination, with predefined escalation matrices.
• Leverage AI and ML for predictive maintenance and proactive issue resolution, such as anomaly detection and trend analysis.
• Ensure the implementation of a specific view of real-time monitoring, analytics, and service assurance.
• Own related incidents & issues and ensure special services continuity, availability, and customer satisfaction.
• Provide and direct adequate staffing for 24/7 coverage in tier 1 and 2 to monitor alarms of all special services of all technologies.
• Manage alarm handling, troubleshooting, and escalation of outages, observations, and issues.
• Review and assess Ticket responses to ensure Service Level Agreements (SLA) are achieved.
• Analyze and study network failures & outages and provide necessary recommendations to improve network stability and availability for special services.

Requirements

• 5+ years of experience within the Telecommunication industry.
• Bachelor Degree in Engineering or Business Administration.
• Additional Education Certifications are a plus.

Work Conditions

• Operating in a dedicated, agile, and highly trained team operating 24/7 to oversee 'Special Services' specific services and operations.