The Network Technician will perform installation, maintenance, repair, and replacement of network hardware, including routers, switches, servers, and telecommunications equipment. They will provide technical support for network operating systems and software applications, troubleshooting issues related to connectivity, security, and performance. The technician will also configure, manage, and maintain network security systems including firewalls and End Point Protection systems to protect network integrity.
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Responsibilities
- Troubleshoot and resolve network-related issues, including network outages, slow performance, and configuration errors.
- Maintain and update network diagrams, technical documentation, and asset management registers, including user account management, equipment, and software distribution.
- Conduct regular network audits and physical inventory of IT assets to ensure accuracy of network and hardware.
- Support network integration and functional testing, ensuring all systems are running optimally across various environments.
- Maintain a clean and organized network infrastructure, ensuring that network equipment and server rooms are safe, secure, and well-maintained.
- Collaborate with the IT team to ensure all network-related policies and procedures are followed, contributing to team objectives and IT strategy.
- Ensure compliance with relevant safety, environmental, and operational standards in network and IT systems.
Requirements
- High school diploma is required; a Bachelor’s degree is preferred.
- A minimum of two years of experience providing IT customer support to computer users in an office environment is required.
- Certifications in any of the following are highly desired: CCNA, Network +.
- A proven ability to interact with employees of different levels and different cultures is preferred.
- The ability to work analytically and independently, as well as within a team is preferred.
- The ability to adapt to a rapidly changing technical environment is an advantage.
- An ability to communicate effectively in English, both in writing and verbally is required.
