About the Job
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
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You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You will experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
We are looking to hire a Network Technician to join our growing team within Networking. Your responsibilities would involve delivering the hardware, configuration, and fiber connectivity of interdependent scaling projects across several data center locations. You will work closely with both internal customers and external vendors to facilitate smooth project execution in association with Technical Program Managers.
As a Network Technician, you should be very detail-oriented, possess strong written and verbal communication skills, and have significant experience in supporting large-scale, enterprise-class networks. You should be highly competent in all aspects of installation and troubleshooting of networking hardware, software, and fiber connectivity, all combined with a proven project delivery methodology. You will work with minimum supervision to drive the stability and sustainability of our next-generation networks and to assist in the development of innovative ways to automate and scale our network as we expand.
You will work with established best practices to refine operational procedures, develop new tooling, and constantly think proactively and innovatively. The desire and ability to work in an ambiguous, collaborative environment is essential for success.
Key Job Responsibilities
- Working closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of established designs and products.
- Managing work priorities through ticketing system and workflows & collaborating with various stakeholders to remove project obstacles.
- Troubleshooting networking, routing, and interconnectivity issues, including troubleshooting of network device configuration and low-level application interaction.
- Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
- Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completion for new equipment.
- Completing customer requests via Remedy trouble ticketing system and project management workflows.
- Participating in the migration, basic configuration, and rollout of new or upgraded hardware.
Basic Qualifications
- Experience with computer hardware troubleshooting and repair.
- Experience in networking.
- Bachelor's degree in information technology or computer science.
Preferred Qualifications
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
