About the Job
We are seeking an NOC End User Devices Engineer - L1 to join our IT operations team. The ideal candidate will have a foundational understanding of End User Devices with a strong desire to grow and develop their technical skills in a fast-paced, mission-critical environment. The NOC End User Devices Engineer - L1 will be the first point of contact for monitoring and responding to alerts, troubleshooting issues, and ensuring the stability and performance of the End User Devices.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Responsibilities:
- Monitoring and Incident Detection: Continuously monitor End User Devices using Nextthink and respond to alerts and incidents as they arise, ensuring quick detection and resolution of issues.
- Initial Troubleshooting: Perform troubleshooting on End User Devices (Desktops, Laptops, VDI, Systems, Windows and Linux OS, DB, Storage, Cloud Solutions, and Virtual Environments).
- Incident Management: Categorize and prioritize incidents based on severity and impact and ensure timely communication with stakeholders.
- End User Devices and Maintenance: Assist in routine maintenance tasks, including applying patches, updates, and performing health checks on End User Devices.
- Documentation and Reporting: Maintain accurate documentation of End User Devices topology and generate performance reports.
- Collaboration and Communication: Collaborate with L2 and L3 engineers to resolve complex issues and participate in team meetings.
Required Qualifications:
- Experience: 3+ years of experience in large industry monitoring Desktops, laptops, and workstations.
- Technical Skills: Experience in troubleshooting infrastructure components.
- Monitoring Tools: Familiarity with End User Devices tools (Nextthink) and incident management systems (ServiceNow).
- Communication: Excellent communication skills in both written and verbal forms.
- Certifications: Microsoft/Linux/Cloud/Hardware/Nexthink certifications are preferred.
Preferred Qualifications:
- Experience in a 24/7 operations environment, particularly in a NOC or similar role.
- Familiarity with ITIL processes.
- Knowledge of cloud environments (e.g., AWS, Azure).
Work Conditions: On-site, Full-time. Willingness to work in a 24/7 shift environment and participate in on-call rotations.
Location: Abu Dhabi Emirate, United Arab Emirates.
