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About the Job
The Network Operations Centre (NOC) Engineer is a seasoned subject matter expert responsible for monitoring and maintaining the Global IP Network within our Network Operations Center (NOC). This role supports tier 1 Global Internet Backbone operations by managing transit and peering connections across various core and aggregation routers.
Key Responsibilities
- Track, own, resolve, and document all associated customer and organizational backbone issues.
- Monitor the customers’ network, infrastructure, servers, and applications using SNMP monitoring software and various in-house tools.
- Troubleshoot and resolve routing/physical layer issues for customers, peers, and network infrastructure.
- Interface with other operation centers for issue escalation and resolution.
- Manage vendor tickets related to hardware and software issues.
- Perform troubleshooting and fault isolation.
- Act as a technical escalation point for internal NOC teams, customers, and other business areas.
- Oversee vendor-related issues and contribute to operationalizing new devices/services/platforms, including documentation and best practices.
- Perform additional duties as assigned by leadership.
Knowledge and Attributes
- Excellent planning, analytical, troubleshooting, and communication skills.
- Strong problem-solving and organizational skills.
- Good knowledge of the ITIL framework.
- Experience with IT infrastructure monitoring tools.
- Effective, timely, professional, and courteous communication skills.
- Seasoned background in troubleshooting OSI Layers 1, 2, and 3.
- Knowledge of routing protocols, including BGP, IS-IS, MPLS, and LDP.
- Ability to make critical decisions in a fast-paced environment.
- Skills in multitasking and leading effectively under pressure.
- Proficient in configuring and troubleshooting Cisco and Juniper routers.
- Good knowledge of Windows/Linux servers/VMs monitoring and initial troubleshooting.
- Proven ability to work accurately with attention to detail.
Academic Qualifications and Experience
- Bachelor’s degree or equivalent in Computer Science, Information Technology, or a related field.
- Seasoned experience in network operations and IT infrastructure operations, in similar roles.
Workplace Type
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate and transform for long-term success. We invest over $3.6 billion each year in R&D for digital and AI infrastructure, aiming for a sustainable and confident digital future. As a Global Top Employer, we boast diverse experts in over 50 countries and a robust partner ecosystem.
Equal Opportunity Employer
NTT DATA embraces diversity and is committed to providing an environment free from unfair discrimination and harassment. We invite you to join our growing global team and accelerate your career with us. Apply today.
