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About the Job
The Network Operations Centre (NOC) Engineer is a seasoned subject matter expert responsible for monitoring and maintaining the Global IP Network as part of the Network Operations Center (NOC). This role operates as a tier 1 resource for the Global Internet Backbone, supporting transit and peering connections across a range of core and aggregation routers.
Key Responsibilities:
- Track, own, resolve, and document all associated customer and organizational backbone issues.
- Monitor the global network using SNMP monitoring software along with various in-house tools.
- Troubleshoot and resolve routing/physical layer issues for customers, peers, and network infrastructure.
- Field calls and emails from customers, peers, Telcos, and inter-company organizations.
- Interface with other operations centers for escalation and resolution of issues.
- Plan and coordinate all maintenances that affect the IP network.
- Perform selected maintenances on the IP network.
- Manage vendor tickets related to hardware and software issues.
- Oversee hardware Return Materials Authorization (RMA) disposition for the Global Network.
- Conduct troubleshooting and fault isolation on the IP network.
- Serve as a technical escalation point, either internally within the NOC or from customers and other business areas.
- Provide oversight of vendor-related issues.
- Contribute to operationalizing new devices/services/platforms, including documentation, procedures, best practices, and troubleshooting.
- Execute traffic engineering on the relevant IP network.
- Perform other duties as assigned by leadership.
Knowledge and Attributes:
- Excellent planning, analytical, troubleshooting, and communication skills.
- Strong problem-solving and organizational skills.
- Ability to communicate effectively, both internally and externally, in a timely and professional manner.
- Seasoned background in troubleshooting OSI Layers 1, 2, and 3.
- Knowledge of routing protocols, including BGP, IS-IS, MPLS, and LDP.
- Critical decision-making skills in a fast-paced environment.
- Skillful multitasking abilities to lead effectively during high-pressure situations.
- Proficient in configuring and troubleshooting Cisco and Juniper routers.
- Expertise with telco carrier testing practices.
- Proven attention to detail and accuracy.
Academic Qualifications and Certifications:
- Bachelor’s degree or equivalent in Computer Science, Information Technology, or related field.
Required Experience:
- Significant experience in network operations, preferably within a global IT organization.
- Familiarity with Python (or similar languages) development and shell scripting is preferred.
- Previous experience in a similar role within a global IT organization is essential.
Workplace Type:
- On-site working environment.
Join us at NTT DATA, where we invest over $3.6 billion each year in R&D to help organizations and society move confidently into the digital future. As a Global Top Employer, you will have the chance to accelerate your career and make a meaningful impact. Apply today!
