About the Job
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong, and thrive.
The Network Operations Centre (NOC) Engineer is a seasoned subject matter expert responsible for monitoring and maintaining the local IP network as part of the Network Operations Center (NOC).
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Responsibilities:
- Primarily responsible for tracking, ownership, resolution, and documentation of all associated customer and organizational backbone issues.
- Monitors the customers’ network, infrastructure, servers, and applications using SNMP monitoring software along with various in-house tools.
- Troubleshoots and resolves routing/physical layer issues for customers, peers, and network infrastructure.
- Interfaces with other operation centers for escalation and resolution of issues.
- Responsible for managing vendor tickets related to hardware and software issues.
- Performs troubleshooting and fault isolation.
- Acts as a technical escalation point, either internally inside the NOC, from customers, or other business areas.
- Provides oversight of vendor-related issues.
- Contributes to the process of operationalizing new devices/services/platforms, including documentation, procedures, best practices, troubleshooting, etc.
- Performs other duties as assigned by leadership.
Knowledge and Attributes:
- Excellent planning, analytical, troubleshooting, and communication skills.
- Strong problem-solving and organizational skills.
- Good knowledge of the ITIL framework.
- Experience in working with IT infrastructure monitoring tools.
- Ability to communicate both internally and externally in an effective, timely, professional, and courteous manner.
- Seasoned background in troubleshooting OSI Layers 1, 2, and 3.
- Seasoned knowledge of routing protocols, including (but not limited to) BGP, IS-IS, MPLS, LDP.
- Ability to make critical decisions in a fast-paced environment.
- Skilled multitasking with the ability to work and lead effectively during high-pressure situations.
- Seasoned ability to configure and troubleshoot Cisco and Juniper routers.
- Good knowledge in Windows/Linux servers/VMs monitoring and initial troubleshooting.
- Proven ability to work accurately and have attention to detail.
Academic Qualifications and Certifications:
- Bachelor’s degree or equivalent in Computer Science / Information Technology or related field.
Required Experience:
- Seasoned experience in network operations.
- Seasoned experience in a similar type of role.
- Seasoned experience in IT Infrastructure operations.
Workplace Type: On-site
