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NOC Manager – Network Operations Center

Unlock employer Dubai, United Arab Emirates Posted: 11 Sep 2025

Financial

  • Estimate: $90k - $120k*
  • Zero income tax location

Accessibility

  • Office Only
  • Visa Provided

Requirements

  • Experience: Senior
  • English: Professional

Position

We are seeking an experienced and strategic NOC Manager to lead our 24/7 Network Operations Center (NOC) based in Dubai. In this role, you will oversee network operations, ensure SLA compliance, and manage a skilled team of engineers to deliver world-class service to multiple customers.

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Key Responsibilities:

  • Lead, mentor, and manage a high-performing NOC team.
  • Drive incident, change, and problem management, ensuring timely resolution and customer satisfaction.
  • Oversee monitoring tools and proactively prevent downtime or service impact.
  • Manage multiple customer accounts, ensuring SLA compliance and avoiding breaches.
  • Collaborate with internal and external stakeholders to align NOC operations with business objectives.
  • Generate and analyze operational reports, ensuring compliance with ITIL frameworks and industry best practices.
  • Continuously optimize NOC processes to improve efficiency and service delivery.

Qualifications & Experience:

  • 7+ years of experience in NOC operations, with at least 3 years in a leadership role.
  • Strong knowledge of network monitoring platforms and ticketing tools aligned with ITIL processes.
  • ITIL Certification is mandatory; additional certifications are an advantage.
  • Proven track record in team leadership, SLA management, and operational excellence.
  • Excellent communication, analytical, and decision-making skills.

Location: Dubai, United Arab Emirates (On-site) Work Conditions: Full-time, On-site

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