We are seeking an experienced and strategic NOC Manager to lead our 24/7 Network Operations Center (NOC) based in Dubai. In this role, you will oversee network operations, ensure SLA compliance, and manage a skilled team of engineers to deliver world-class service to multiple customers.
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Key Responsibilities:
- Lead, mentor, and manage a high-performing NOC team.
- Drive incident, change, and problem management, ensuring timely resolution and customer satisfaction.
- Oversee monitoring tools and proactively prevent downtime or service impact.
- Manage multiple customer accounts, ensuring SLA compliance and avoiding breaches.
- Collaborate with internal and external stakeholders to align NOC operations with business objectives.
- Generate and analyze operational reports, ensuring compliance with ITIL frameworks and industry best practices.
- Continuously optimize NOC processes to improve efficiency and service delivery.
Qualifications & Experience:
- 7+ years of experience in NOC operations, with at least 3 years in a leadership role.
- Strong knowledge of network monitoring platforms and ticketing tools aligned with ITIL processes.
- ITIL Certification is mandatory; additional certifications are an advantage.
- Proven track record in team leadership, SLA management, and operational excellence.
- Excellent communication, analytical, and decision-making skills.
Location: Dubai, United Arab Emirates (On-site)
Work Conditions: Full-time, On-site
