NOC Operator

About the Job
The NOC Operator will take control of uptime and availability of Core42 services across all cloud solutions through 24/7 troubleshooting and monitoring. This role includes owning Core42’s core datacenter network and managing the standards, security, sustainability, deployment, and operations of its current and future networks. This is an opportunity to showcase your technical expertise and troubleshooting skills at one of the UAE’s fastest growing, high-visibility, high-tech, AI-centric organizations.

Responsibilities

• Manage and maintain Data Centre network, servers, and systems across multiple vendors, such as Cisco and Palo Alto.
• Perform network monitoring via systems such as Zabbix, Grafana, and Graylog.
• Diagnose, document, and escalate issues, ensuring end-to-end service provisioning.
• Participate within a 24x7 rotating duty shift roster.
• Coordinate with internal teams, field technicians, third-party suppliers, and ISPs.
• Create, update, and route trouble tickets, adhering to established workflows, ITIL, and ISMS best practices.
• Provide critical service outage notifications and escalate issues for timely resolution.
• Monitor network status, offer support for network-related and hardware issues, monitor system alerts, and maintain customer relationships.
• Adhere to compliance policies, procedures, and quality standards.
• Optimize the number of existing processes and solutions, ensuring turnaround time in troubleshooting and customer satisfaction expectations are achieved.

Qualifications

• Minimum 5 years of experience working as a Network Engineer or Network Operations Centre Operator.
• Experience in assurance and/or fulfilment role within NOC.
• Capability to operate in a 24/7 shift allocation roster.
• Solid understanding of OSPF, ISIS, BGP, L2VPN, and L3VPN.
• Strong verbal and written communication skills in English and proficient computer literacy.
• Ideally, previous experience in NOC for Data Centre or IP/MPLS.
• Hands-on experience with Cisco IOS-XE and Palo Alto equipment.
• Hands-on experience with Zabbix and Graylog, as well as other network vendors.