Core42 is an Abu Dhabi-based artificial intelligence and cloud computing company, uniquely positioned in the national ecosystem to develop and deploy holistic and scalable AI solutions for a diverse range of clients. The company operates across various industry verticals, including healthcare, smart cities, energy, finance, infrastructure, and data analytics. Core42 has an extensive partnership network, connecting with leading international organizations to support its vision.
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Core42 is seeking a quick-thinking and qualified NOC Operator to oversee the uptime and availability of Core42 services across HPC and GPUaaS platforms through 24/7 troubleshooting and monitoring. In this role, you will demonstrate your technical expertise and troubleshooting skills in one of the UAE's fastest-growing, high-visibility, high-tech, AI-centric organizations.
Responsibilities:
- Support the Network Operations Manager in monitoring Core42’s networks, systems, storage, and datacenters using various tools in a consolidated 24x7 Network Operations Centre.
- Manage and maintain Data Centre network, servers, and systems across multiple vendors, such as Cisco and Palo Alto.
- Perform network monitoring via systems such as Zabbix, Grafana, and Graylog.
- Diagnose, document, and escalate issues, ensuring end-to-end service provisioning.
- Coordinate with internal teams, field technicians, third-party suppliers, and ISPs.
- Create, update, and route trouble tickets, adhering to established workflows, ITIL, and ISMS best practices.
- Provide critical service outage notifications and escalate issues for timely resolution.
- Monitor HPC and GPUaaS platforms status, support software, network and hardware issues, monitor system alerts, and maintain customer relationships.
- Adhere to compliance policies, procedures, and quality standards.
- Optimize existing processes and solutions to meet troubleshooting turnaround time and customer NPS expectations.
Qualifications, Experience, and Skills:
- Experience as a Network Engineer or Network Operations Centre Operator.
- Experience in assurance and/or fulfilment roles within a NOC.
- Ability to operate under a 24/7 shift allocation roster.
- Solid understanding of networking.
- Strong verbal and written communication skills in English, along with proficient computer literacy.
- Ideally, previous experience in a NOC for Data Centre or a 24x7 monitoring team.
- Hands-on experience with Cisco IOS-XE and Palo Alto equipment.
- Hands-on experience with Zabbix and Graylog.
- Experience with other network vendors.
Language Requirement:
- Strong verbal and written communication skills in English.
