Observability and Incident Management Engineer

This role is a key part of our team's journey towards ensuring service health across all IT environments. You will have the opportunity to proactively detect, diagnose, and resolve service health issues, alongside establishing a modern observability function that delivers visibility into critical services, applications, and infrastructure layers.

Role Specific Responsibilities

• Ensure proactive detection, diagnosis, and resolution of service health issues across all IT environments
• Own and lead the major incident management process, ensuring rapid containment, clear communication, and structured resolution
• Drive actionable insights through metrics and logs to improve availability, performance, and user experience
• Support operational risk reduction and continuous improvement through root cause analysis, trend reporting, and resilience engineering
• Monitoring and observability engineering
• Alerting, noise reduction, and event correlation
• Incident management
• Post-incident review and root cause analysis
• Dashboarding and health visibility
• Service reliability metrics

Qualifications

• Deep expertise in monitoring platforms, e.g., ELK, AppDynamics, Grafana, Elastic, Datadog
• Solid understanding of distributed systems, microservices, and hybrid cloud environments
• Strong command of Site Reliability Engineering (SRE), telemetry pipelines, and alerting strategies
• Experience running 24/7 incident management processes and leading war rooms
• Ability to align observability practices to business-critical services and customer impact
• Mastery of ITIL event management with ITSM platforms like ServiceNow
• Calm, decisive leadership in high-pressure scenarios with excellent cross-functional coordination and communication skills
• Overall 15+ years of technology experience is desirable
  Location
  Abu Dhabi, Abu Dhabi, United Arab Emirates