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Observability and Incident Management Engineer

Unlock employer Abu Dhabi, United Arab Emirates Posted: 01 Oct 2025

Financial

  • Estimate: $80k - $120k*
  • Zero income tax location

Accessibility

  • Visa Provided

Requirements

  • Experience: Senior
  • English: Professional

Position

This role is a key part of our team's journey towards ensuring service health across all IT environments. You will have the opportunity to proactively detect, diagnose, and resolve service health issues, alongside establishing a modern observability function that delivers visibility into critical services, applications, and infrastructure layers.

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Role Specific Responsibilities

  • Ensure proactive detection, diagnosis, and resolution of service health issues across all IT environments
  • Own and lead the major incident management process, ensuring rapid containment, clear communication, and structured resolution
  • Drive actionable insights through metrics and logs to improve availability, performance, and user experience
  • Support operational risk reduction and continuous improvement through root cause analysis, trend reporting, and resilience engineering
  • Monitoring and observability engineering
  • Alerting, noise reduction, and event correlation
  • Incident management
  • Post-incident review and root cause analysis
  • Dashboarding and health visibility
  • Service reliability metrics

Qualifications

  • Deep expertise in monitoring platforms, e.g., ELK, AppDynamics, Grafana, Elastic, Datadog
  • Solid understanding of distributed systems, microservices, and hybrid cloud environments
  • Strong command of Site Reliability Engineering (SRE), telemetry pipelines, and alerting strategies
  • Experience running 24/7 incident management processes and leading war rooms
  • Ability to align observability practices to business-critical services and customer impact
  • Mastery of ITIL event management with ITSM platforms like ServiceNow
  • Calm, decisive leadership in high-pressure scenarios with excellent cross-functional coordination and communication skills
  • Overall 15+ years of technology experience is desirable
    Location
    Abu Dhabi, Abu Dhabi, United Arab Emirates
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