About the Job:
The Observability Architect is responsible for designing and implementing a holistic observability architecture that enables full-stack visibility, real-time insights, and predictive intelligence across the CCC ecosystem. This role is pivotal in the AIOps transformation, focusing on unified telemetry, data correlation, and integration with automation workflows. The architect must have hands-on experience with AIOps-centric observability solutions and deep expertise in both infrastructure and application performance monitoring.
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Key Responsibilities:
- Design the observability reference architecture supporting logs, metrics, traces, events, synthetic, and real-user monitoring (RUM) across hybrid infrastructure.
- Architect and deploy observability pipelines integrating key platforms such as Dynatrace, Splunk, BMC TSOM, BMC MainView, and SolarWinds.
- Enable event correlation and noise reduction mechanisms, integrating telemetry streams into ServiceNow Event Management or other manager-of-manager platforms.
- Support deployment of AIOps features such as automatic root cause analysis, predictive alerting, and intelligent incident triage.
- Define and implement dashboards, KPIs, and SLOs/SLIs in tools like Grafana, Dynatrace, and Splunk ITSI.
- Collaborate with the ServiceNow Architect to ensure observability data feeds are aligned with CMDB and service models.
- Ensure data normalization and enrichment strategies enable meaningful business-impact insights.
Qualifications:
- 8–12 years of experience in observability engineering, enterprise monitoring, or AIOps platform architecture.
- Proven delivery experience in AIOps transformation projects across large-scale, hybrid environments.
- Deep technical knowledge and implementation experience in:
- Dynatrace (full-stack, synthetic, AIOps)
- Splunk Infrastructure Monitoring & Log Management
- BMC TSOM & MainView
- SolarWinds (NPM, SAM)
- Grafana / Prometheus
- Strong understanding of OpenTelemetry, data correlation patterns, and AI/ML-driven observability.
- Familiarity with integrating observability stacks into automation engines and ITSM platforms.
- ITIL and Dynatrace/Splunk/BMC certifications are preferred.
This role emphasizes the need for strong technical expertise combined with the ability to integrate and manage complex systems to drive business insights through observability solutions.
