Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation.
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Overall objectives
- To deliver timely, accurate, and actionable insights through structured reporting on system health, performance, availability, and incidents.
- To translate technical observability data into meaningful reports and dashboards that support IT leadership, operations, and business decision-making.
- To measure key reliability and operational metrics (e.g., MTTR, MTTD, uptime, SLA/SLO compliance) and provide performance transparency.
- To support a data-driven culture of continuous improvement within I&O by surfacing trends, anomalies, and recurring issues.
Role specific responsibilities
- Develop, automate, and maintain dashboards and reports that track observability metrics, infrastructure health, and incident KPIs.
- Produce executive-level summaries, operational scorecards, and trend analyses to support strategic planning and performance reviews.
- Align reporting outputs to key IT service management objectives, including reliability, responsiveness, availability, and customer impact.
- Work closely with observability domain specialists to translate technical data (logs, traces, metrics) into usable business insights.
- Track and report on SLO/SLI performance, supporting site reliability goals and early-warning indicators.
- Support capacity planning and forecasting using infrastructure and incident data.
- Enable teams with self-service analytics, metric definitions, and report training sessions.
Requirements
- Proficient in tools like Power BI, Tableau, Grafana, Looker, or Kibana.
- Strong understanding of data pipelines, ETL processes, and integrations with observability platforms (e.g., Splunk, Dynatrace, Datadog, ServiceNow).
- Deep knowledge of operational KPIs such as MTTR, MTBF, alert volume trends, incident frequency, SLA/SLO adherence, system uptime, and ticket aging.
- Ability to identify trends, correlations, and anomalies from large sets of time-series and event data.
- Strong written and verbal communication skills for delivering insights to both technical and non-technical stakeholders.
- Highly detail-oriented, disciplined in version control and documentation of reporting logic.
- Skilled in stakeholder engagement and requirements gathering.
Location
Abu Dhabi, Abu Dhabi, United Arab Emirates
