Office Manager - AI

About the Role
The Officer Manager - AI role is a unique position that goes beyond traditional executive assistant or secretary functions. This role integrates aspects of chief of staff, project management, executive coordination, and organizational advising, requiring sound judgment, initiative, discretion, and the ability to work effectively with senior stakeholders across the company. As the first hire within the AI-Artificial Intelligence Group, a preference is given to current employees to leverage internal knowledge, established relationships, and an understanding of the company's processes and culture for effective organizational navigation. The Officer Manager will provide critical executive coordination, project management, stakeholder management, and operational support to the Chief AI Officer. This includes organizing priorities, preparing executive materials, coordinating stakeholders, tracking actions, and ensuring the effective operation of the AI function.

Key Accountabilities of the Role
Executive Office Management:

• Manage the day-to-day operation and effectiveness of the Office of the Chief AI Officer.
• Maintain visibility of the Chief AI Officer’s priorities, commitments, and key relationships.
• Prepare and coordinate correspondence, presentations, briefing materials, reports, talking points, and meeting materials.
• Capture important decisions, commitments, and actions, and follow up until they are completed.
• Handle confidential and sensitive information with discretion and professionalism.
• Utilize AI-enabled productivity tools to enhance efficiency and minimize routine administrative tasks.

Stakeholder Management:

• Serve as a central coordination point between the Office of the Chief AI Officer and stakeholders across the company.
• Build strong working relationships with Executive Management, Business Divisions, Support Functions, Governance Functions, and external partners.
• Follow up on requests, commitments, and actions in a timely manner.
• Coordinate interactions with the Group CEO’s office, Executive Committee members, and other senior stakeholders.
• Ensure stakeholders receive the context and information required for effective discussions and decisions.

Organizational Navigation and Executive Advisory Support:

• Advise the Chief AI Officer on internal processes, organizational practices, stakeholder considerations, and local business culture.
• Assist the Chief AI Officer in navigating the company and understanding the relevant organizational context.
• Anticipate stakeholder sensitivities and identify potential issues early.
• Support effective engagement across functions and leadership levels.

Executive Reporting:

• Prepare, consolidate, and review executive reports, Board materials, committee papers, dashboards, and management presentations.
• Ensure executive materials are clear, accurate, consistent, and delivered on time.
• Track decisions, approvals, commitments, and follow-up actions arising from executive forums.
• Maintain documents and records required by the Office of the Chief AI Officer.

AI Function Coordination:

• Support the establishment and development of the AI-Artificial Intelligence Group.
• Coordinate recruitment, onboarding, team activities, workshops, leadership meetings, and planning sessions.
• Assist in establishing practical operating routines and ways of working within the AI function.
• Facilitate collaboration across AI, Technology, Digital, Data, Risk, Compliance, and Business functions.

Special Assignments:

• Undertake confidential, high-priority, and cross-functional assignments on behalf of the Chief AI Officer.
• Gather and analyze information, structure issues, and prepare practical recommendations.
• Coordinate stakeholders and follow up on agreed actions.
• Represent the Office of the Chief AI Officer in selected discussions when delegated.

Project Management:

• Support the delivery of priority projects from planning through completion.
• Translate decisions into clear workplans, milestones, owners, and deadlines.
• Maintain simple project trackers to monitor progress, actions, risks, dependencies, and decisions.
• Monitor project status, follow up with stakeholders, and escalate delays or issues as required.
• Support smaller special projects and help ensure agreed outcomes are achieved.

Candidate Profile
The ideal candidate will possess a blend of the following roles:

• Project Manager
• Executive Coordinator
• Organizational Navigator
  This individual should be capable of working independently, influencing senior stakeholders, driving follow-through, and acting as a trusted extension of the Office of the Chief AI Officer.

Required Skills and Experience

• Strong internal knowledge of the company's people, processes, culture, and operations is highly preferred.
• Bachelor’s degree from a recognized university.
• Fluency in Arabic and English, both written and spoken.
• Minimum of 7 years of relevant professional experience.
• Demonstrated project management experience.
• Experience supporting C-suite executives or senior leadership teams.
• Strong stakeholder management and influencing capabilities.
• Excellent communication, presentation, and business writing skills.
• Strong analytical and problem-solving abilities.
• Capacity to manage multiple priorities and projects simultaneously.
• High proficiency in AI productivity tools, including Microsoft 365 Copilot, Copilot Chat, and ChatGPT.
• Ability to utilize AI for preparing PowerPoint presentations, Excel analyses, Word documents, conducting research, and creating simple personal-productivity agents for email support and document checking.
• Demonstrated judgment, discretion, and professionalism.
• Project management certification desired.
• Experience in strategy, transformation, PMO, corporate planning, or a CEO/CXO office.
• Understanding of UAE business culture and banking-sector governance.
• Background in technology, digital, data, artificial intelligence, or innovation functions.