Office Manager - AI

About the Role
This role is broader than a traditional executive assistant or secretary position. It combines elements of chief of staff, project manager, executive coordinator and organizational adviser. The position is the first hire within the AI-Artificial Intelligence Group and requires sound judgment, initiative, discretion and the ability to work effectively with senior stakeholders across the Bank. Current employees are highly preferred due to the importance of internal knowledge, existing relationships, and understanding of the Bank’s processes and culture for effective organizational navigation.
The Office Manager provides executive coordination, project management, stakeholder management, execution support and organizational navigation to the Chief AI Officer, helping organize priorities, prepare executive materials, coordinate stakeholders, track actions and support the effective operation of the AI function.

Key Accountabilities of the Role

• Executive Office Management

  • Manage day-to-day operations and effectiveness of the Office of the Chief AI Officer.
  • Maintain visibility of priorities, commitments and key relationships.
  • Prepare and coordinate correspondence, presentations, briefing materials, reports, talking points and meeting materials.
  • Capture decisions, commitments, and actions, and ensure follow-up until completion.
  • Handle confidential and sensitive information with discretion and professionalism.
  • Use AI-enabled productivity tools to enhance efficiency and reduce routine administrative work.

• Stakeholder Management

  • Serve as the central coordination point between the Office of the Chief AI Officer and stakeholders across the Bank.
  • Build strong working relationships with Executive Management, Business Divisions, Support Functions, Governance Functions, and external partners.
  • Follow up on requests, commitments and actions in a timely manner.
  • Help coordinate interactions with the Group CEO’s office, Executive Committee members and other senior stakeholders.
  • Ensure stakeholders receive the necessary context and information for effective discussions and decisions.

• Organizational Navigation and Executive Advisory Support

  • Advise the Chief AI Officer on internal processes, organizational practices and local business culture.
  • Help navigate the Bank and understand relevant organizational contexts.
  • Anticipate stakeholder sensitivities and identify potential issues early.
  • Support effective engagement across functions and leadership levels.

• Executive Reporting

  • Prepare, consolidate, and review executive reports, Board materials, committee papers, dashboards and management presentations.
  • Ensure executive materials are clear, accurate, consistent and delivered on time.
  • Track decisions, approvals, commitments and follow-up actions arising from executive forums.
  • Maintain documents and records required by the Office of the Chief AI Officer.

• AI Function Coordination

  • Support the establishment and development of the AI-Artificial Intelligence Group.
  • Coordinate recruitment, onboarding, team activities, workshops, leadership meetings and planning sessions.
  • Help establish effective operating routines and collaboration within the AI function.
  • Support collaboration across AI, Technology, Digital, Data, Risk, Compliance and Business functions.

• Special Assignments

  • Undertake confidential, high-priority assignments on behalf of the Chief AI Officer.
  • Gather and analyze information, structure issues and prepare practical recommendations.
  • Coordinate stakeholders and follow up on agreed actions.
  • Represent the Office of the Chief AI Officer in selected discussions when delegated.

• Project Management

  • Support delivery of priority projects from planning through completion.
  • Translate decisions into clear workplans, milestones, owners and deadlines.
  • Maintain project trackers covering progress, actions, risks, dependencies and decisions.
  • Monitor progress, follow up with stakeholders and escalate issues as needed.
  • Support smaller special projects ensuring agreed outcomes are delivered.

Specialist Skills / Technical Knowledge Required for this Role

• Current employee of the company, with strong internal knowledge of the Bank’s people, processes and culture (highly preferred).
• Bachelor’s degree from a recognized university.
• Fluency in Arabic and English, both written and spoken.
• Minimum 7 years of relevant professional experience.
• Demonstrated project management experience.
• Experience supporting C-suite executives or senior leadership teams.
• Strong stakeholder management and influencing skills.
• Excellent communication, presentation and business-writing skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and projects simultaneously.
• High proficiency with AI productivity tools, including Microsoft 365 Copilot, Copilot Chat and ChatGPT.
• Ability to leverage AI for preparing presentations, analyses, conducting research, and creating personal-productivity agents for support.

Strong judgment, discretion and professionalism are essential for success in this role.

Strongly Preferred

• Internal experience across relevant functions.
• Project management certification.
• Experience in strategy, transformation, PMO, corporate planning, or a chief of staff role.
• Understanding of UAE business culture and banking-sector governance.
• Experience in technology, digital, data, artificial intelligence or innovation functions.