Officer – Access Management Control

The Access Management Control Officer supports the company’s access management and control by performing activities related to user provisioning, de‑provisioning, and access maintenance, as well as access reviews per AMC SOP. This role helps ensure that users receive the correct system access based on their job responsibilities and user access matrix, while maintaining accurate records, following defined approval workflows, and assisting with periodic access reviews.

Key Responsibilities

• Support provisioning, de‑provisioning, transfers of staff, and access maintenance activities within the identity lifecycle management process (IDAM + manual workflows).
• Handle branches transfer requests through IDAM Portal.
• Support periodic review of unused access, disable the access, and update the tracker.
• Troubleshoot access issues for branches and operations.
• Revoke access of resigned staff as per HR notifications.
• Manage Active Directory security groups; disable and enable IDs for temporary users.
• Support the unit in system testing.
• Attend scheduled User Access Management (UAM) support calls through line 1655.
• Escalate any access issues, system failures, and errors to the Head of Department in a timely manner.

Requirements

• Excellent communication skills
• Proficient in Microsoft Office
• Bachelor’s degree in Banking or Technology

Location
United Arab Emirates