About the Role
This position is designed to support and strengthen relationships with brokers and intermediaries, acting as a crucial liaison between brokers and internal stakeholders. You will coordinate with Underwriting, Operations, Claims, Legal, and other departments to ensure smooth service delivery while assisting in broker onboarding, training, and providing ongoing operational support. This role also involves monitoring broker performance and preparing management reports, as well as maintaining broker documentation and TOBA records in compliance with company and regulatory requirements. Additionally, you will support business development initiatives aimed at driving growth and retention.
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Key Responsibilities
- Support and strengthen relationships with brokers and intermediaries.
- Act as a liaison between brokers and internal stakeholders.
- Coordinate with Underwriting, Operations, Claims, Legal, and other departments to ensure smooth service delivery.
- Assist in broker onboarding, training, and operational support.
- Monitor broker performance and prepare management reports.
- Maintain broker documentation and TOBA records in compliance with company and regulatory requirements.
- Support business development initiatives aimed at driving growth and retention.
Success Profile
Education
- Bachelor's degree in Business Administration, Marketing, Finance, or a related field.
Experience
- 2 to 3 years of experience in Business Development, Broker Relations, Relationship Management, Sales, or Account Management.
- Takaful or Insurance industry experience is preferred.
- Strong communication, negotiation, problem-solving, and stakeholder management skills.
Technical Competencies
- Broker Relationship Management and Intermediary Management.
- Takaful or Insurance industry experience is preferred.
- Business Development and Portfolio Growth.
- Familiarity with ESKA or similar insurance systems is preferred, with the ability to quickly learn new systems.
Behavioral Competencies and Drivers
- Good communication and interpersonal skills.
- Strong attention to detail with a commitment to accuracy and quality.
- Customer-focused with the ability to manage priorities and meet service turnaround times.
- Ability to work efficiently in a team environment.
- High level of integrity, accountability, and commitment to continuous improvement.
What this Role Offers You
This role provides an opportunity to expand your business development and relationship management expertise, work closely with internal and external stakeholders across the business, contribute directly to the growth strategy, and enhance your professional development within a dynamic and collaborative environment.
