About the Role
This position involves significant interaction with various departments including Collections, Business, Customer Service, and Credit. The ideal candidate will be responsible for setting and achieving performance goals, identifying training requirements, and striving for proficiency in all competencies necessary for success in the role. Additionally, maintaining an up-to-date understanding of company policies, central bank regulations, and providing excellent customer service are crucial aspects of the job.
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Key Accountabilities
Self-Management Responsibilities
- Agree with line manager on performance goals at the start of the year and ensure achievement of those goals throughout the year.
- Identify training and development needs and collaborate with the reporting manager to arrange and attend necessary trainings.
- Strive to achieve proficiency in all competencies and skills required for the role.
- Stay informed on professional developments, new techniques, and current issues through continuous education and professional growth.
- Remain updated on company policies and procedures, central bank regulations, and recent developments.
- Provide timely resolution and satisfactory customer experiences.
Core Responsibilities
- Coordinate with law firms for new cases assigned for ADGM court and other case types (e.g., Chq. Execution, REPO, Civil/Cases against the company), follow up through various stages, and update systems and trackers.
- Act as backup for team members who are not in the office or on leave for various case types (e.g., criminal/civil/legal notice/Repo/Chq Execution).
- Monitor and work closely with vendors (law firms) on assigned cases, particularly AUH cases.
- Liaise with law firms to ensure cases are filed within agreed turnaround times (TAT) and share any additional required documents.
- Attend expert meetings when required and review commentaries and memos.
- Update systems and legal flags for all allocated cases accurately.
- Manage assigned cases against the company and provide support as needed.
- Ensure retrieval and return of original files in compliance with processes and policies.
- Handle referred requests and escalations related to collections from various channels, ensuring timely resolutions.
- Collaborate with Collection and Recovery teams to provide legal support or advisory when applicable.
- Attend and complete mandatory training, adhering to company policies while enforcing these policies positively.
Health & Safety
- Adhere to all health and safety guidelines specified by the company.
Qualifications & Experience
- Minimum Qualification: Bachelor's degree.
- Minimum Experience: At least 3 years of relevant experience in the banking sector.
