Officer, Credit Operations.Retail Ops - Lending Ops - UnSecured Loans.Operations Group

About the Role
This role manages mortgage registrations, settlements, and mortgage releases through government and regulatory platforms, ensuring smooth execution of customer requests and adherence to bank and regulatory requirements. The officer supports various key functions including MIS reporting, risk and control monitoring, audit requirements, process improvements, and digital transformation initiatives aimed at enhancing operational efficiency and customer experience.

Responsibilities

• Manage mortgage registrations, settlements, and mortgage releases
• Ensure compliance with bank and regulatory requirements during customer interactions
• Support MIS reporting and data analysis
• Monitor risks and controls within mortgage operations
• Facilitate audit requirements and process improvements
• Drive digital transformation initiatives to enhance operational efficiency and elevate customer experience

Requirements

• Strong understanding of retail lending operations and regulatory obligations
• Experience with government and regulatory platforms related to mortgage operations
• Proficiency in MIS reporting and data management
• Excellent analytical and problem-solving skills
• Ability to manage multiple projects and drive process improvements
• Strong communication skills and customer service orientation

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive health and wellness programs
• Opportunities for professional development and career advancement
• Work-life balance initiatives
• Collaborative and inclusive work environment

Contract and Travel Details

• Full-time position
• Potential for occasional travel may be required based on operational needs.