Officer, Digital Onboarding & Commercialization Emiratized Role

About the Job
Work with the Indemnities manager as a team in managing customer exit requests and identify possible ways of retention and apply the retention tools to minimize customer attrition and manage customer expectations and communications efficiently.

Key Responsibilities

• Perform primary screening into customer's financial records from a credit and risk perspective and propose solutions while working with customers on obtaining guarantees and documents to support proposals that aim to continue the relationship.
• Prepare and submit to management proposals for cases where EOSB are received identifying possibilities in order to be able to continue with the borrowing relationship without overexposing the bank to risk.
• Proactive retention by working with Credit, Collections, Inward Remittances, Operations, Risk, branches, relationship management and other departments involved to identify the risks and potentials of a relationship in light of customer's new financial stand and attend to customer's requests.
• Assess the financial stand of the customer in light of the employment status after the final settlement from the employer is received and propose solutions and work with customers on obtaining guarantees and documents to support proposals that aim to continue the relationship.
• Maintain up-to-date MIS tracking all important information pertaining to every case handled, and to analyze MIS and submit weekly/monthly statistical reports that assist in KPI and learning/improvement areas.

Requirements

• Good negotiation skills
• Good understanding of the products, policies and systems
• Interpersonal skills to efficiently interact with customers and other business units
• Ability to present customer's perspective and ability to perform primary initial screening into customer's financial records
• Minimum of 2 years of experience in the same role

Location
Abu Dhabi, United Arab Emirates