Officer - Information Technology

ROLE SUMMARY
The Associate – Info. Tech is responsible for providing the highest quality service with excellent customer care in receiving, prioritizing, documenting, and actively resolving requests from our clients in a timely manner. The role holder is also responsible for talking to users on the telephone, working in a busy helpdesk environment.

ROLE PROFILE

• Provide first-level IT support to all business units for IT-related requests.
• Deliver hotline support during non-office hours, weekends, and holidays when required.
• Coordinate, test, and review system change requests submitted by business users.
• Troubleshoot IT products and services and resolve user technical issues efficiently.
• Record incidents, requests, and problem details accurately in the Service Desk tool.
• Update and manage support tickets, ensuring proper documentation and timely closure.
• Follow up with users to verify that implemented solutions have resolved issues effectively.
• Support IT initiatives and action plans that enhance operational productivity, performance, and effectiveness.

REQUIREMENTS

• Bachelor's Degree in Computer Science or an equivalent field.
• 0-2 years of experience within an IT department or IT support function.
• Strong business communication and presentation skills.
• Highly organized with the ability to handle multiple tasks simultaneously.
• Good time management and prioritization skills.
• Strong problem-solving abilities with high attention to detail.

WHAT WE OFFER

• We’re on a mission to create great moments, to spread happiness, to build experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and is excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.