About the Role
The IT Infrastructure Officer plays a critical role in the planning, installation, and maintenance of both hardware and software systems. This position involves analytical, technical, and administrative work aimed at ensuring technology infrastructure runs smoothly and efficiently. The officer will also be responsible for troubleshooting and resolving issues as they arise based on user-reported incidents.
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Responsibilities
- Plan and install new hardware and software in line with organizational needs.
- Maintain and upgrade existing hardware and software systems.
- Analyze technical issues and develop solutions to resolve user-reported incidents effectively.
- Provide administrative support related to IT infrastructure management.
- Collaborate with other IT professionals to enhance infrastructure capabilities.
- Ensure compliance with IT policies and standards while addressing infrastructure issues.
Requirements
- Proven experience in IT infrastructure management or a related field.
- Strong understanding of hardware and software installation and troubleshooting processes.
- Excellent analytical and problem-solving skills.
- Ability to communicate technical information clearly to non-technical users.
- Familiarity with IT policies, procedures, and best practices.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and continuous learning.
- Supportive work environment that promotes collaboration and innovation.
Contract and Travel Details
- This is a full-time position.
- Occasional travel may be required for installations or meetings, depending on project needs.
