About the Role / About the Job
In this role, you will patrol all areas of the property and assist guests with room access. You will monitor Closed Circuit Televisions, perimeter alarm systems, duress alarms, and the fire life safety system. Your responsibilities also include locking property entrances when required, conducting daily physical hazard inspections, and responding to accidents, including contacting EMS or administering first aid/CPR as necessary. You will assist guests and employees during emergency situations and notify appropriate individuals in the event of accidents, attacks, or other incidents. You are expected to defuse disturbances, call for outside assistance if needed, and complete incident reports to document all Security/Loss Prevention related incidents. Duties also involve handling interruptions and complaints, resolving safety hazard situations, escorting unwelcome persons from the property, reporting vehicle accidents/thefts, and completing a Loss Prevention shift summary/daily activity report. You must maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals. Conducting investigations, gathering evidence, and interviewing relevant parties will also be part of your responsibilities.
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Responsibilities
- Follow all company policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities and thank guests with genuine appreciation.
- Use clear and professional language to speak with others.
- Prepare and review written documents accurately and completely.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time.
- Perform physical tasks including moving, lifting, carrying, pushing, and pulling objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
- Manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination.
- Move through narrow, confined, or elevated spaces.
- Navigate sloping, uneven, or slippery surfaces as well as stairs and service ramps.
- Bend, twist, pull, and stoop as required for the job.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience required.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None required.
