About the Role
This role entails a comprehensive involvement in the medical insurance operations and policy administration, providing opportunities to engage with the entire policy lifecycle. You will be responsible for the review and issuance of insurance policies and endorsements, as well as addressing queries from brokers, clients, and internal teams. This position offers exposure to collaborative cross-functional work and a clear pathway for professional growth within the organization.
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Key Responsibilities
- Review incoming proposals from brokers, clients, and the sales team; verify applications for completeness and accuracy against underwriting and regulatory guidelines.
- Review, process, and issue policy endorsements, including additions, deletions, amendments, and changes to coverage or policy details, ensuring accuracy and timely completion in accordance with underwriting guidelines and agreed TATs.
- Issue policy for new and renewal business, process endorsements, and invoices within agreed turnaround times (TAT).
- Complete policy and endorsement entries, approvals, plan creation, and premium calculations in Eskadenia.
- Submit policy products/benefits details to regulatory authorities (HAAD/DHA) to secure approvals and reference numbers.
- Issue and generate updated medical cards, insurance certificates, and endorsement confirmations to brokers, sales team, and clients.
- Resolve service queries from brokers, clients, and internal teams relating to policy issuance, endorsements, card/certificate issues, and policy servicing.
- Coordinate with TPAs on policy setup, endorsements, and backend servicing support.
- Maintain accurate, audit-ready records in the medical operations database.
- Support internal audit, compliance, and operational efficiency reporting, and safeguard confidential policyholder data in line with data protection and regulatory requirements.
Success Profile
- Education: Bachelor's Degree in Business Administration, Insurance, Healthcare Management, or a related discipline.
- Experience: 2–4 years in medical insurance operations, policy administration, or a related field within a Takaful/Insurance environment.
Technical Competencies
- Policy issuance, endorsement, and invoice preparation and dispatch.
- Document verification and application review against underwriting guidelines.
- Experience using Eskadenia (ESKA) or similar insurance systems is preferred, with the ability to quickly learn new systems.
- Working knowledge of UAE regulatory submissions (HAAD/DHA) and approval processes.
- Analytical, reporting, and documentation skills; Knowledge of treaty and facultative (Fac) administration.
Behavioral Competencies and Drivers
- Strong organizational skills and attention to detail, with a commitment to accuracy and quality.
- Excellent communication and interpersonal abilities.
- Problem-solving mindset with sound knowledge of operational processes.
- Customer-focused with the ability to manage priorities and meet service turnaround times (TAT).
- High level of integrity, accountability, and commitment to continuous improvement.
What This Role Offers You
- Exposure to the full medical policy lifecycle.
- Opportunities to collaborate with cross-functional teams.
- A clear pathway for professional growth within the medical business.
