About the Role:
The Ongoing Due Diligence (ODD) Maker - BDD plays a crucial role in reviewing and processing Ongoing Due Diligence cases. This position involves contacting customers to ensure that proper documentation is provided and that thorough due diligence is conducted.
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Key Accountabilities:
- Review, process, and contact customers to finalize ODD cases, ensuring proper documentation is collected and thorough due diligence is performed.
- Send the ODD form and requirements to customers' registered email addresses following the Gap assessment.
- Collect necessary documents and information for ODD from customers via email or in person at the branch.
- Review the ODD form and assist customers in accurately completing details such as transaction information, annual turnover, FATCA details, and the names of suppliers and projects.
- Verify critical documents including Trade License, Certificate of Good Standing, Memorandum of Association, Emirates ID, customer signatures, and other supporting documents online.
- Confirm document completeness by calling customers before uploading documents into the BPM system (if received via email).
- Ensure a true copy stamp is obtained on Emirates ID when documents are submitted physically or at the branch.
- Upload verified documents into the BPM with proper remarks.
- Manage all received and allocated emails efficiently.
- Maintain and update the tracker sheet in a timely and accurate manner.
- Achieve monthly targets set by management.
- Handle cases in accordance with Standard Operating Procedures (SOP), ensuring a discrepancy rate of less than 3% in cases returned from the Checker.
- Undertake additional tasks assigned by the supervisor or deputy with commitment and diligence.
Specialist Skills / Technical Knowledge Required:
- Proficient understanding of products and services offered.
- Comprehensive knowledge of service policies and procedures.
- Fair understanding of banking practices, regulations, and related risks.
- Strong knowledge of Anti-Money Laundering regulations imposed by relevant regulatory authorities.
- Solid computer skills.
- Excellent communication skills.
