The company is seeking a highly skilled and motivated on-site customer support engineer to join our International Services team. This role is critical to the delivery of mission-critical operations systems, encompassing the development and implementation of customer applications and company products, ensuring optimal customer performance and success. In response to rapid advancements in IT and communications technologies, we are expanding our Services team. This role will provide essential field engineering services to our AMEA customers, reflecting our commitment to innovation and customer satisfaction.
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Responsibilities
- Collaborate with cross-functional teams across various technology stacks (web, mobile, middleware) to resolve complex business and technical challenges.
- Provide high-quality technical and operational support for mission-critical IT and Radio systems within a team environment, ensuring service level and operational key performance indicators are consistently met.
- Maintain system performance and availability through incident and performance management processes.
- Work closely with Field Services Engineers and Technical Support Operations to ensure adherence to Service Level Agreements (SLAs).
- Manage the resource calendar to ensure all Maintenance Agreement (MA) deliverables are fulfilled.
- Coordinate with the Local Service Delivery Manager (SDM) for all activities related to contract deliverables and appropriate tasking.
- Conduct regular customer meetings to discuss service availability and performance.
- Troubleshoot and resolve technical design-related issues.
- Attend all scheduled and unscheduled customer meetings, providing reports to the Team Lead and SDM.
Requirements
- Engineering or Sciences degree OR 4+ years of experience as a System Manager or in Field Service, with expertise in one or more of the following areas: Broadband PTT, Wired/Wireless Communication Systems, IT Systems, or Networking equipment.
- Legal authorization to work in the specified country indefinitely is required; employer work permit sponsorship is not available.
- Background in Network/IT, Broadband PTT, or Customer Service.
- Strong professional interpersonal and communication skills.
- Excellent command of verbal and written English and Arabic.
Travel Requirements
Over 50%
Relocation Provided
Domestic
Position Type
Experienced
Location
Riyadh, Saudi Arabia
