The On-site L1 Network Engineer is the physical hands-and-eyes network presence at healthcare facilities, responsible for first-line network operations, smart-hands support, structured cabling integrity, edge device health, and rapid response to site-level network incidents. The role plays a direct part in maintaining patient-care continuity by ensuring stable network operations across various clinical workflows, including bedside devices, nursing stations, PACS workstations, and VoIP phones.
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Working Conditions:
- On-site presence at the assigned hospital or clinical facility
- Standard business hours plus on-call rotation for after-hours site events
- Physical work in IDF/MDF rooms, cable trays, ceiling spaces, and patient areas with appropriate PPE
- Strict adherence to hospital infection-control, hygiene, and access protocols
- Weekend/overnight activity for cutovers, expansions, and go-lives
Key Responsibilities:
- Provide on-site L1 network support for all assigned hospital and clinical buildings during business hours and on-call windows.
- Perform daily physical inspection of network rooms and environmental conditions.
- Execute smart-hands tasks under L2/L3 direction such as port replacements and cable re-termination.
- Respond to user-reported and NOC-detected site network incidents.
- Replace failed network components under L2 guidance per documented procedures.
- Support new device onboarding and physically label installations.
- Maintain accurate network documentation and support planned maintenance and audits.
- Participate in on-call rotation to support after-hours incidents.
Technical Skills and Requirements:
- Working knowledge of LAN/WLAN infrastructure and Cisco/Aruba switching at L1 level.
- Experience with enterprise wireless infrastructure (Cisco/Aruba/Meraki) and ITSM operations (ServiceNow/Remedy).
- Minimum 2-3 years of hands-on enterprise network operations experience, ideally in healthcare or similar environments.
- Mandatory certifications include Cisco CCNA (current) or Aruba ACA-Switching/Wireless.
- Diploma or Bachelor's degree in Computer Networking, IT, or related discipline preferred.
Language Requirements:
- Proficiency in English is typically required for communication within the team and with clinical staff.
Salary:
