About the Role
The Onboarding Specialist is responsible for managing the end-to-end onboarding process for new merchants and clients, from initial handover to successful go-live. Acting as the primary point of contact during onboarding, this role ensures a smooth client experience while coordinating with internal teams to meet operational, compliance, and business requirements.
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Responsibilities
- Manage merchant onboarding activities from assignment through go-live.
- Communicate with clients daily via email and other communication platforms.
- Monitor and coordinate the KYB/KYC process, including the collection and review of required documentation.
- Follow up with clients regarding outstanding documents, compliance requirements, and onboarding milestones.
- Review onboarding-related agreements and documentation, coordinating with the Legal team where required.
- Monitor the status, execution, and renewal of merchant agreements, licenses, and corporate documents.
- Perform website and URL checks to verify operational readiness and support risk assessment processes.
- Track onboarding progress, monitor go-live timelines, and proactively follow up on pending actions.
- Coordinate onboarding requests with Compliance, Legal, Risk, Support, Finance, TechOps, Sales, and Account Management teams.
- Participate in internal meetings and provide onboarding status updates.
- Maintain accurate onboarding records and ensure compliance with company policies and procedures.
- Perform other onboarding, operational, and client management tasks as required.
Requirements
- Strong attention to detail.
- Ability to manage multiple tasks simultaneously.
- Strong organizational and time-management skills.
- Basic knowledge of payment processing.
- Attention to detail and problem-solving abilities.
- Experience in onboarding, compliance, operations, fintech, payments, or a related field is an advantage.
Benefits
- Competitive salary package aligned with experience and market standards.
- Medical Insurance starting from day 1.
- Access to training resources and development opportunities that support your professional growth.
- Well-stocked office with snacks, drinks, and refreshments available daily.
- A multinational organization that promotes a strong, collaborative culture.
- Regular team-building events and company activities that strengthen collaboration across teams.
- Employee Recognition Program celebrating our "Employee of the Month" with special perks.
