About the Role
Location – Dubai, Jumeirah
Type – Full-time
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We are looking for an energetic and results-driven Online Client Advisor to boost our sales by delivering a premium, personalized remote shopping experience through phone, chat, email, and digital tools.
You will be the first point of contact for Business-to-Consumer clients, helping them choose the best well-being solutions based on their goals. You’ll guide customers through the purchase journey, respond to inquiries, follow up on marketing leads, and contribute to building strong, long-term relationships.
You will also play a key role in supporting our omnichannel strategy by managing CRM data, gathering market feedback, and ensuring customer satisfaction from first contact to product delivery.
Please note that this role has a mandatory monthly sales target that must be achieved. The position is not focused only on customer service. If you are not comfortable with a sales-driven role, please do not apply.
Your Impact
- Achieve direct and indirect sales targets for the different lines of business, including Digital Solutions
- Manage inbound interactions (calls, chat, email…) with attention and speed, offering tailored solutions
- Manage outbound activities on customer base and prospects across all lines of business, and engage new contacts in Commercial segments
- Build long-term relationships with customers through value-oriented proposals
- Provide high-quality online assistance, guiding customers to the best product/service
- Handle daily back-office tasks (e.g., quotations, task updates, appointment creations across sales channels)
- Maintain accurate and complete data in the CRM system
- Provide market feedback to improve offerings, process, and services
- Support marketing campaigns and initiatives
- Oversee the process from order to delivery and installation, checking satisfaction and upselling additional products or services where applicable
About You
Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are a driven and consultative salesperson with excellent communication skills, a caring approach, and strong teamwork. You are cool-tempered and able to handle rejection.
What you should bring:
- Proven experience in phone sales techniques
- Experience in Luxury Sales and/or Customer Service environments
- Excellent communication and interpersonal skills, with an understanding of consumer purchasing habits
- Influenced by emotional drivers and requiring seamless decision-making
- Long-term customer relationship approach
- Familiarity with digital tools and CRM systems
- Excellent written, oral & listening skills
- Proactive, enthusiastic, and with a problem-solving mindset
- Bachelor’s Degree preferred
The company is an Equal Opportunities Employer
We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion, or belief.
Discover your potential with a career at the company, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true.
