Onsite IT Support Specialist

About the job

The future is our choiceAt Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

Responsibilities

• Providing technical assistance and support to end users for software, hardware, and network-related issues.
• Installing and configuring computer systems, networks, printers, and other IT equipment.
• Diagnosing and resolving technical problems and escalating complex issues to the appropriate team members.
• Setting up accounts and profiles for new users and managing access permissions.
• Performing regular maintenance and updates on systems to ensure optimal performance.
• Creating documentation and providing training to users on IT procedures and best practices.
• Monitoring and responding to IT tickets and requests in a timely manner.
• Collaborating with other IT team members to implement new technologies and improve systems.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience in IT support or a related role.
• Strong knowledge of computer systems, networks, and software applications.
• Excellent problem-solving and communication skills.
• Ability to prioritize tasks and work independently or as part of a team.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA) may be preferred.
• Familiarity with help desk software and remote support tools.