The Onsite Support Engineer at DXC Technology is responsible for designing, deploying, managing, and changing infrastructure services and End User Services across various technologies. This role includes support for servers, storage, mainframe, networks, Active Directory, SAP Basis, cloud services (both public and private), datacenter technologies, containers, middleware, databases, modern device management, intelligent collaboration, and IT asset management services.
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Responsibilities:
- Provide basic technical support in infrastructure services, addressing issues, and assisting users.
- Contribute to infrastructure projects, gaining hands-on experience and knowledge.
- Assist in monitoring and troubleshooting infrastructure systems.
- Collaborate with the team to meet infrastructure needs and support daily operations.
- Help develop infrastructure documentation, including incident logs and records.
- Demonstrate a willingness to learn and grow in a technical role.
- Develop foundational technical skills and knowledge.
- Follow established best practices and standards in service delivery.
Basic Qualifications:
- Bachelor's degree in a relevant field or equivalent combination of education and experience.
- Typically, 3+ years of relevant work experience in the industry, with a minimum of 1 year in a similar role.
- Proven experience in infrastructure technology analysis.
- Proficiencies in data analysis and a basic understanding of technical concepts.
- A continuous learner who stays updated with industry knowledge and technology.
Other Qualifications:
- An advanced degree in a relevant field is a plus.
- Relevant certifications, such as CompTIA A+, AWS Certified Cloud Practitioner, or Microsoft 365 Certified: Fundamentals, are advantageous.
Work Conditions:
At DXC Technology, the work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. The company fosters an inclusive environment where everyone can thrive.
Location: Riyadh, Riyadh, Saudi Arabia
