Onsite Support Engineer

The company is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, the company serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent, and extensive partner alliance combine to deliver powerful next-generation IT services and solutions.

This full-time, onsite role as an Onsite Support Engineer in Riyadh requires the following responsibilities and qualifications:

Role Responsibilities:

• Provide technical support in infrastructure services, responding to issues and assisting in tasks.
• Support the development of infrastructure documentation, including incident logs and records.
• Proficient knowledge and understanding of Desktop software and hardware technologies.
• Troubleshoot issues on Windows Clients (End user machines).
• Experience with Service management tools.
• Good knowledge of EUC tools, remote support tools, MS Office, and Outlook.
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
• Working knowledge of office automation products and computer peripherals like printers and scanners.
• Excellent problem-solving and multitasking skills with a customer-oriented attitude.

Basic Qualifications:

• Bachelor’s degree in a relevant field or equivalent combination of education and experience.
• Typically, 1+ years of relevant work experience.
• Proven experience in infrastructure technology analysis.
• Proficiencies in data analysis and technical knowledge.
• A continuous learner who stays abreast of industry knowledge and technology.

Other Qualifications:

• An advanced degree in a relevant field is a plus.
• Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus.

At the company, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We are committed to fostering an inclusive environment where everyone can thrive.