The Onsite Support Engineer oversees support teams, develops support strategies, and ensures high levels of user satisfaction. Key responsibilities include diagnosing and resolving a wide range of technical issues related to hardware, software, and network connectivity for end-users. This role involves managing and resolving incidents and service requests, often utilizing ticketing systems, and escalating complex issues to the appropriate support teams or specialists. Additional responsibilities include creating and maintaining documentation, providing guidance and training on new systems, and supporting the deployment, configuration, and maintenance of hardware and software. Effective communication with end-users to understand their needs and provide clear, concise support is essential.
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Key Skills:
- Technical Troubleshooting: Ability to diagnose and resolve a wide range of technical issues.
- Communication: Excellent verbal and written communication skills.
- Customer Service: Strong focus on providing excellent customer service.
- Problem-Solving: Ability to think critically and solve problems effectively.
- Time Management: Ability to prioritize tasks and manage time effectively.
- Teamwork: Ability to work effectively with others to achieve common goals.
- Adaptability: Ability to adapt to changing technologies and environments.
Examples of Specific Tasks:
- Setting up and configuring new computers and software.
- Troubleshooting printer problems and network connectivity issues.
- Assisting users with password resets and account management.
- Providing support for common software applications like Microsoft Office.
- Documenting support procedures and troubleshooting steps.
- Participating in hardware and software deployments.
- Monitoring system performance and identifying potential issues.
Work Model:
At DXC Technology, we prioritize in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We are committed to fostering an inclusive environment where everyone can thrive.
Language Requirements: Not specified.
