About the Role / About the Job
The company aims to be the international bank of choice for affluent customers, supporting their domestic and international banking and holistic wealth management needs. The Open Market Advisor plays a crucial role in driving acquisition, revolving and borrowing results through need-based selling. This position involves managing company relationships, supporting employees with banking needs, and improving the company's penetration while referring suitable customers to specialist businesses.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Role Responsibilities:
- Deliver business performance
Maximize business opportunities within the assigned companies. Meet targets across acquisition—excluding Premier—revolving credit, borrowing, customer experience and quality KPIs. Build long-term relationships with key contacts within the assigned Open Market portfolio. Identify new business opportunities within and work closely with Open Market Sales Manager to drive acquisition and cross-sell.
- Manage assigned company relationships
Act as the primary banking contact for employees of assigned companies and build long-term relationships with key company contacts.
- Identify and develop business opportunities
Maximize opportunities within assigned and non-Approved Employee List companies, collaborating with Sales Managers to drive acquisition and cross-selling.
- Understand customer needs and make referrals
Utilize the EDRAS need-based selling methodology and refer suitable customers to Wealth, International Banking Corridors, and Private Banking.
- Provide personalized customer service
Manage customer expectations, promote digital services, act as an ambassador, and resolve complaints within the required SLA.
- Maintain activity, quality, and compliance standards
Ensure compliance with internal and external regulations such as Group policies on compliance and money laundering deterrence, contain risk within the team, and reinforce/strengthen the company's Money Laundering and Compliance policy.
Requirements:
- Strong knowledge of offerings
Understand the company's products, propositions, services and global service standards, and explain them clearly to customers.
- Effective relationship-management and sales capability
Build trusted relationships with company contacts and high-net-worth clients, using a needs-based approach to achieve acquisition, revolving, and borrowing outcomes.
- Excellent communication and negotiation skills
Communicate confidently with customers, colleagues, and external stakeholders while negotiating suitable solutions and managing expectations.
- High activity discipline and organization
Plan company visits and customer contacts effectively, action leads daily, maintain sales records, and manage the pipeline with reliable follow-through.
- Customer focus and problem-solving
Provide personalized service, identify the right proposition, resolve issues and complaints within SLA, and ensure smooth handovers where specialist support is needed.
- Strong risk awareness and professional conduct
Follow company policies, regulatory requirements, AML controls, and internal procedures, maintain input discrepancies below 5%, complete mandatory training, and demonstrate company values consistently.
- A graduation degree is essential
for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).
Benefits and Work Culture
The company is committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible work, and opportunities to grow within an inclusive and diverse environment. We believe diversity brings benefits for our customers, our business, and our people. Different ideas and perspectives help us innovate, manage risk, and grow the business in a sustainable way.
Personal data held by the company relating to employment applications will be used in accordance with our Privacy Statement.
