About the Role:
This role offers an opportunity to lead a distributed engineering team responsible for operating modern private-cloud infrastructure for customers worldwide. You will combine technical leadership with people management, service delivery, and continuous engineering improvement. The position sits at the intersection of OpenStack, Kubernetes, Linux, cloud technologies, and managed services. You will help improve the quality, reliability, and velocity of both development and operations while maintaining strong customer relationships. Working across globally distributed teams, you will coordinate priorities, milestones, service levels, and operational outcomes. The role is well suited to a technology-focused leader who enjoys open source, complex distributed systems, and a highly collaborative remote environment.
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Accountabilities:
- Lead and grow an engineering team responsible for the day-to-day managed service of customer environments, balancing development and operational priorities.
- Improve engineering quality and delivery velocity by establishing effective processes, practices, and team workflows.
- Monitor and measure team health indicators, using insights to improve performance, collaboration, and operational effectiveness.
- Implement disciplined engineering and operations processes that support consistent, reliable, and maintainable service delivery.
- Represent the team with customers, internal stakeholders, product engineering groups, and external teams.
- Maintain clear focus on priorities, milestones, deliverables, and customer commitments across multiple environments.
- Ensure customer deployments meet agreed service level requirements and that managed services are delivered consistently and on time.
- Collaborate closely with customers, product engineering, and operations teams to resolve challenges and identify opportunities for continuous improvement.
Requirements:
- Bachelor’s degree or equivalent education in a technology-related field.
- Proven professional experience in software delivery using technologies such as Python, Go, C, C++, Java, or similar, and/or experience managing technical operations teams.
- Demonstrated professional experience working with OpenStack.
- Strong understanding of software testing methodologies, maintainable code, and engineering quality practices.
- Experience with Linux system administration; familiarity with Ubuntu or Debian is an advantage.
- Technical aptitude for understanding complex distributed systems, cloud architectures, and modern cloud technologies.
- Experience with agile software development methodologies and structured engineering practices.
- Previous experience working within and managing geographically distributed teams.
- Strong communication, collaboration, and stakeholder management skills, with the ability to work effectively across technical and customer-facing environments.
- Willingness and ability to travel for team events, company gatherings, and customer meetings, generally around 20% or less.
Benefits:
- Globally distributed and remote-first work environment.
- Twice-yearly in-person team sprints and opportunities to collaborate with colleagues around the world.
- Personal learning and development budget of USD 2,000 per year.
- Annual compensation reviews.
- Performance-driven annual bonus or commission in addition to base compensation.
- Recognition and rewards programs.
- Annual holiday leave.
- Maternity and paternity leave.
- Team Member Assistance Program and wellness platform.
- Opportunities to travel to new locations for company and team events.
- Priority Pass access and travel upgrades for eligible long-haul company events.
- Compensation structured according to geographical location, experience, and performance, with programs adapted to local needs.
