About
At Emirates, we believe in connecting the world through our global hub in Dubai and constantly innovating to ensure our customers Fly Better. Join our CyberSecurity team, where we ensure a world-class CyberSecurity organization based on the key principles of People, Process, and Technology, underpinned by executive endorsement of a multiyear strategy to continuously improve and develop. The team protects our digital assets by monitoring for threats, responding to incidents, managing vulnerabilities, and ensuring compliance with security policies and regulations.
The Operational Engineer L2 - Network Security will lead and oversee Cybersecurity analysis, activities, monitoring, and investigations within a shift. This position involves handling advanced incidents and service requests, guiding Level 1 engineers, and providing expertise in complex troubleshooting scenarios. Additionally, the role requires coordination with escalation engineers on the investigation and resolution of critical cybersecurity incidents, ensuring accurate triage, timely escalation, and resolution within SLAs. Please note that this is an on-site role based on a shift rotation within a 24x7 operation.
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Responsibilities
- Address escalated incidents and service requests.
- Guide Level 1 engineers in troubleshooting.
- Ensure timely resolution and fulfillment of escalated issues.
- Maintain clear documentation of complex incidents.
- Monitor external threat data sources to assess cybersecurity threats.
- Perform detailed analysis of cyber threat adversaries and recommend preventative countermeasures.
- Assess and identify Advanced Persistent Threat (APT) activities.
- Maintain and support shift log for effective shift handover.
- Monitor and review triage activities performed by L1 analysts.
- Assist in creating playbooks and updating the knowledge base repository.
Requirements
- Degree or Honours (12+3 or equivalent) and 3+ years of experience in Information Technology.
- GIAC Certified Incident Handler (GCIH) or equivalent certification is mandatory.
- Proficiency in administration and configuration of SIEM, EDR, and other security platforms.
- Advanced understanding of firewall configurations and intrusion detection systems.
- Knowledge of database and operating system security, web servers, and network protocols.
- Excellent verbal and written communication skills with the ability to effectively deal with escalations.
Work Conditions
- This role is on-site and requires shift work within a 24x7 operation.
Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.
