Operational Project Manager

About the Job
Own all operational projects for Local Shops, ensuring the right opportunities are prioritized within global, regional, and local teams. Work cross-functionally to scope, plan, and deliver projects that improve operational KPIs.

Location
Dubai, United Arab Emirates

Responsibilities

• Drive operational health across local shop vertical to ensure seamless order experience
• Ensure the right data/reporting is in place to accurately measure impact and ensure this is consistently reviewed
• Work cross-functionally with teams such as logistics, product, and CX to optimize our value proposition
• Own all operational projects end to end; cadence, cost, impact, cross-functional support, and change management
• Prioritize problems and generate proposals across mature and developing markets to drive improvements and automations
• Lead experiments to validate opportunities to unlock larger project investments
• Support product rollouts as a supportive PM, working with product (experiment, GTM, and launch) and Operations Manager to ensure the right processes and procedures are in place
• Work with Heads of markets to scope and size the impact of quarterly business problems/opportunities
• Build relationships with regional and central teams to shape the roadmap across vendor fulfillment, inventory management, product, and logistics

Qualifications

• 5 years within e-commerce or food/tech business
• Experience in working with multiple cross-functional stakeholders
• Ability to work with data, data structures, and data infrastructure
• Process know-how including creating processes, procedures, and frameworks
• Strong analytical skills and ease in navigating through different data sources
• Strong collaborator with the ability to communicate effectively with senior stakeholders across functions
• Ability to plan and run workshops to understand problems, brainstorm solutions, and then prioritize into a roadmap
• Laser focused on objectives and demonstrate value in a compelling way that drives teams to support initiatives
• Present complex problems supported with comprehensive data in a simple and compelling way to stakeholders; painting a picture of the problem, root cause of the problem along with impact (data), proposed solutions, and resolution.