About the Job
Own all operational projects for Local Shops, ensuring the right opportunities are prioritized within global, regional, and local teams. Work cross-functionally to scope, plan, and deliver projects that improve operational KPIs.
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Location
Dubai, United Arab Emirates
Responsibilities
- Drive operational health across local shop vertical to ensure seamless order experience
- Ensure the right data/reporting is in place to accurately measure impact and ensure this is consistently reviewed
- Work cross-functionally with teams such as logistics, product, and CX to optimize our value proposition
- Own all operational projects end to end; cadence, cost, impact, cross-functional support, and change management
- Prioritize problems and generate proposals across mature and developing markets to drive improvements and automations
- Lead experiments to validate opportunities to unlock larger project investments
- Support product rollouts as a supportive PM, working with product (experiment, GTM, and launch) and Operations Manager to ensure the right processes and procedures are in place
- Work with Heads of markets to scope and size the impact of quarterly business problems/opportunities
- Build relationships with regional and central teams to shape the roadmap across vendor fulfillment, inventory management, product, and logistics
Qualifications
- 5 years within e-commerce or food/tech business
- Experience in working with multiple cross-functional stakeholders
- Ability to work with data, data structures, and data infrastructure
- Process know-how including creating processes, procedures, and frameworks
- Strong analytical skills and ease in navigating through different data sources
- Strong collaborator with the ability to communicate effectively with senior stakeholders across functions
- Ability to plan and run workshops to understand problems, brainstorm solutions, and then prioritize into a roadmap
- Laser focused on objectives and demonstrate value in a compelling way that drives teams to support initiatives
- Present complex problems supported with comprehensive data in a simple and compelling way to stakeholders; painting a picture of the problem, root cause of the problem along with impact (data), proposed solutions, and resolution.
