About the Role:
In this role, you will support the UAE & MENAT Operational Resilience Lead in transitioning the UAE Operational Resilience programme from delivery into Business as Usual (BAU). You will strengthen the resilience framework across the region and drive consistent execution of key activities including entity self-assessment, gap remediation, vulnerability management, and governance and reporting. Additionally, the role will involve supporting the completion and BAU monitoring of Important Business Services (IBS) and enabling effective engagement with Business Service Owners (BSOs).
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Key Responsibilities
- Support the transition of the UAE Operational Resilience programme into BAU, helping embed the Operating Model and coordinating the timely completion of annual refresh activities.
- Support the Operational Resilience Lead in driving engagement and delivery of BSO responsibilities under the operational resilience programme.
- Provide coordination and secretariat support for the Business Service Owner (BSO) Forum, including agenda planning, materials, actions, follow-ups, and collating the production of BAU packs and reports for lead review and sign-off.
- Help drive BSO engagement and delivery, tracking ownership, milestones, and evidence against responsibilities under the operational resilience programme.
- Act as a key point of contact with Operational Resilience programme teams, supporting interlocks and day-to-day coordination to progress change implementation activities.
- Promote Operational Resilience ways of working across the entity, partnering with lines of business, global functions, and Technology teams to support monitoring, reporting, and performance management for important business services.
- Track closure of gaps identified through QA by Operational Resilience Lead and maintain transparent status reporting and follow-ups with accountable owners.
- Work closely with UAE & MENAT stakeholders across businesses, functions, and Technology to gather inputs, validate evidence, and support timely delivery.
- Provide day-to-day risk and control support for IBS vulnerabilities, helping issues data collection, document impacts, and track remediation actions and evidence with the BSOs.
- Support the Operational Resilience Lead by gathering and analysing MI, incident logs, audit findings, KRIs/KPIs, and regulatory updates to identify emerging issues and areas of concern across UAE & MENAT. Track actions and outcomes, maintain issue logs and status dashboards, and escalate material changes promptly to support timely leadership decisions.
Requirements
- A full-time graduation degree of at least three years is essential for obtaining a UAE visa and work permit. For degrees obtained outside the UAE, valid attestations and equivalency are also mandatory.
- 1-3 years’ experience in operational resilience, business continuity, operational risk, controls, incident management, or a closely related risk/resilience discipline within a regulated financial services environment is desirable.
- Experience coordinating governance activities (e.g., forums/committees), including agenda planning, minutes/actions tracking, and production of management packs.
- Excellent Communication skills to be able to work with multiple stakeholders (Business, Functions, Technology) to drive delivery against agreed milestones, including evidence collection and follow-ups.
- Strong planning and organisation skills to structure work, manage competing priorities, and deliver to fixed timelines (e.g., annual refresh cycles).
- Strong written and verbal communication skills, able to tailor messages for senior stakeholders and operational teams; able to produce concise, accurate packs.
- Confident stakeholder management skills engaging Business Service Owners (BSOs) and accountable owners to secure actions, evidence, and timely closure of gaps.
- Analytical capability to gather, validate, and interpret MI (incidents, audit findings, KRIs/KPIs) to identify themes, emerging risks, and required actions.
- Attention to detail, ensuring consistently high-quality outputs with minimal errors; strong document and evidence discipline.
Benefits
The company is committed to building a culture where all employees are valued, respected, and their opinions count. The company takes pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. The company encourages applications from all suitably qualified persons and considers all applications based on merit and suitability to the role.
