To manage and maintain excellent relationships with clients, expert partners, and colleagues to uphold a corporate image of ethics, professionalism, quality, and standards. The role will center around a structured list of responsibilities that occur pre, during, and post each learning event, from planning through to delivery and post-project administration from an operations perspective.
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As an Operations Administrator, you will be the operational and logistical liaison for our learning products within the U.K and MENA region. You will have a proven track record in successfully managing client relationships and delivering to expectations in a customer-centric, detail-oriented, and timely manner. A strong, existing network of suppliers and contractor relationships is essential to leverage in this role.
Key Responsibilities:
Team Management (10%)
- Recruiting temporary staff through temp staff agencies to assist with various events.
- Training & Onboarding team members to follow standard operating procedures.
Delivery / Operations (90%)
- Lead all learning events (both virtual and in-person).
- Manage event schedules, ensuring sufficient time and resources are allocated to each.
- Liaise with the company clients, consultants, speakers, and internal teams.
- Create and customize virtual event registration links, invitations, and reminders.
- Upload content and create custom virtual meeting layouts and event flows.
- Coordinate with printers, travel partners, venues, and flight agencies.
- Develop materials like Best Practices, FAQs, and training slides for virtual events.
- Assist Client Managers in recommending appropriate platforms and features for different event types.
- Manage communications with trainers, presenters, and virtual coordinators.
- Schedule and execute rehearsals before live events.
- Assist as the virtual event host and/or moderator if needed.
- Provide support for attendee connection issues and basic technical support during events.
- Generate and download reports on registrations, attendance, polling responses, and Q&A.
- Process, upload, and retrieve webinar recordings.
- Research trends and new tools in the virtual event space.
- Perform basic editing of videos and voice notes or coordinate with suppliers.
- Some sales support, including case studies, feedback reports, and course promotion support.
Qualifications:
- Proficient in MS Office programs.
About You:
- A calming presence who can troubleshoot issues during live events.
- Ability to remain focused, energized, and organized while managing multiple projects.
- Experience with virtual platforms like Microsoft Teams, Zoom, WebEx, AdobeConnect, and GoToTraining; experience with LMS platforms is a plus.
- Detail-oriented, organized, and a process-driven communicator.
- A supportive team member looking to innovate and improve outcomes, bringing a positive attitude to work.
Additional Information:
This is a 1-year contract role.
Start date: March 2026
Salary: 13,500 SAR
