Operations and Service Officer - Floater

About the Role:
The Operations and Service Officer - Floater is responsible for handling branch operations including review, control, approval, sales and business acquisition, management of service delivery, and staff management and coordination. The position offers a dynamic environment where the officer will ensure adherence to policies while optimizing branch performance and customer experience.

Key Responsibilities:

• Cash Vault: Maintain dual control of the branch vault.
• Provide cash to tellers for daily business transactions and approve daily remittances and other transaction overrides when applicable.
• Manage branch cash within the specified holding limits.
• Process and balance daily inward and outward clearing transactions.
• Reconcile and review errors in teller transactions.
• Review and approve documentation processes and system input reports related to deposit sales and services by customer service staff.
• Ensure compliance with the company's policies and procedures for all customer transactions.
• Sign on behalf of the bank within assigned limits.
• Supervise operations work processes to comply with the company's Credit & Operational Policies & Procedures, maintaining acceptable audit ratings.
• Conduct monthly surprise checks of branch vault cash and report exceptions to the Head Office.
• Facilitate and implement improvements in work processes.
• Interact with customers to sell the company's products (deposits, finance, cards, Takaful) while ensuring service efficiency and adherence to service standards.
• Monitor the sales performance of Customer Relationship Officers (CROs).
• Generate new business through marketing calls and in-branch interactions under an