About the Role
This position is for an Operations Excellence & Automation Specialist who will play a critical role in enhancing the efficiency of the Operations team at the company. Reporting to the SVP of Company Operations, you will identify and resolve inefficiencies in processes, implement streamlined solutions, and ensure that operations are well-documented and automated. Your focus will be on transforming manual, error-prone tasks into efficient workflows, aligning closely with the Product team to ensure successful execution.
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What You’ll Do
Process Excellence:
- Own the company’s operations process register and documentation, from high-level maps to step-by-step standard operating procedures (SOPs), ensuring a named owner and backup for every process.
- Map every process and write detailed SOPs for the core ones, establishing a review cadence to ensure documentation remains current.
- Conduct root-cause analysis on recurring incidents and errors, translating findings into actionable process or system changes.
Automation and Tooling:
- Build and prioritize the operations automation backlog by evaluating volume, risk, and effort.
- Scope requirements, draft clear specifications, execute user acceptance testing, and approve releases before implementation.
- Implement changes to core money flows including dividend automation, receivables, payable approval rules, payment integrations, and data capture within the admin platform.
- Leverage AI to enhance efficiency, while clearly defining areas where human intervention remains necessary.
Collaboration with Product and Tech:
- Present a unified, prioritized list of operations change requests to the Product team, detailing the problem and its operational impact.
- Collaborate with Product to determine priority and execution timelines, facilitating direct interaction between operations teams and Product.
Data and Metrics:
- Ensure consistency within the admin platform, CRM, and property management system, maintaining a singular source of truth for all data types.
- Develop live dashboards for the KPI catalog and establish incident monitoring to identify problems in real-time.
Change Management:
- Pilot and evaluate each change initiative, providing SOPs and training for process owners to maintain operational efficiency from day one.
- Assess the efficacy of changes by measuring time, errors, or cost savings pre- and post-implementation.
- Post-change implementation, hand over the responsibility of running the processes to the respective teams.
What We’re Looking For
- A minimum of 5 years’ experience in business operations, process improvement, business systems, or operations excellence, ideally within the fintech, financial services, or startup sectors.
- Proven experience in mapping, documenting, and automating processes with measurable results.
- Strong data proficiency, comfortable using spreadsheets and SQL to build insightful dashboards.
- An AI-first mindset, with a coherent understanding of manual processes and automation opportunities.
- A focus on operational efficiency, measuring success by team performance rather than outputs produced.
- System-oriented thinking, questioning process integrity when issues arise.
- Experience collaborating with engineers, capable of drafting clear requirements and testing releases effectively without coding experience.
- Excellent communication skills, able to engage teams and manage expectations up to senior leadership.
- Adaptability to a fast-paced environment with shifting priorities while maintaining deliverables.
- A bachelor’s degree is required; a master’s degree is a plus.
- Fluency in English is required.
Why You Should Join the Company
- Flexible hybrid work environment.
- Collaboration with senior leadership in one of the region’s fastest-growing startups, providing exposure to various functions and an opportunity to influence company operations.
- Competitive equity compensation plan, allowing you to grow alongside the company.
- Budget available for learning and development initiatives.
- Access to a premier end-of-service savings scheme through the DIFC DEWS programme.
- Regular team events and off-site gatherings.
The company fosters a high-performance culture, attracting ambitious and curious individuals who value our mission and seek growth alongside us.
