About the Role
The company is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Operations Executive, you'll help drive our growth in Partner Success by building, shipping, and delivering results from day one. You'll work closely with operators and partners to turn frictionless payments into real growth for restaurants. You will play a key role in ensuring new restaurant partners have a smooth onboarding journey while maximizing the adoption of the company solutions among existing partners. This involves training restaurant staff, troubleshooting issues, and driving re-engagement. If you thrive in a fast-moving, build-from-scratch environment, this role is for you.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
What You'll Be Doing
SoftPOS Performance Tracking
- Work directly with the Strategy team to track performance of restaurant partners going live on the company's Smart Integrated Terminal (SoftPOS).
- Monitor adoption rates, transaction volume, and usage trends across assigned SoftPOS accounts on a regular cadence.
- Help identify and flag risks (usage drop, non-adoption, device issues) for the Strategy team to action.
Training & Staff Engagement
- Conduct training and refresher sessions with restaurant staff to strengthen usage of the Smart Integrated Terminal.
- Provide on-the-ground support and retraining where adoption lags or device usage errors are identified.
- Troubleshoot on-the-ground device issues and coordinate with Tech/Support when needed.
Performance Monitoring & Reporting
- Maintain weekly internal performance reports on SoftPOS rollout and adoption.
- Prepare and maintain monthly performance reports for the restaurant vendor.
- Surface trends and insights to the Strategy team to support account strategy and prioritization.
Cross-Functional Collaboration
- Coordinate with Onboarding, Customer Support, and Tech teams to resolve partner-reported SoftPOS issues quickly.
- Share feedback from staff/partner interactions to help improve training materials and rollout processes.
- Support the Strategy team in preparing for partner meetings/reviews with performance data and talking points.
What You’ll Own
- Own the end-to-end performance tracking of restaurant partners going live on the company's Smart Integrated Terminal (SoftPOS), from go-live through steady-state usage.
- Drive adoption and engagement for newly onboarded SoftPOS partners, achieving and maintaining a target adoption rate across assigned accounts.
- Maintain weekly internal performance reports and monthly reports for the restaurant vendor, tracking SoftPOS metrics and surfacing trends.
- Monitor and manage the performance of existing SoftPOS outlets, proactively identifying opportunities to improve adoption, engagement, and on-ground support.
Who You Are
- You've done this before in a fast-moving, high-growth environment.
- You move fast and make strong decisions with incomplete information.
- You take real ownership and think like an operator, not a coordinator.
- You're energized by solving problems and creating exceptional experiences for restaurant partners and their customers.
- You're highly organized, proactive, and able to manage multiple priorities without losing attention to detail.
- You enjoy working directly with customers, building relationships, and helping partners succeed.
What You’ll Need
- A valid driving license and access to a car are required.
- 1-3 years of experience in account support, onboarding, training, or F&B/tech operations.
- Strong communication and presentation skills; comfortable engaging restaurant staff and, occasionally, decision-makers.
- Analytical and detail-oriented, comfortable working with performance data and building reports.
- Highly organized, able to juggle multiple portfolios/tasks in a fast-paced environment.
- Proficiency with digital tools such as CRM systems, Google Workspace, Excel, and Google Sheets.
- Fluency in English is a must.
- Comfortable working in a fast-paced, evolving environment where priorities can shift quickly.
Nice to Have
- Experience in hospitality, F&B, SaaS, or technology environments is a strong plus.
- Fluency in Arabic is a plus.
- Knowledge of how to use Tableau and BigQuery (SQL) is a plus.
What We Offer
- Real ownership over products that impact millions of diners and thousands of restaurants globally.
- The opportunity to solve challenging problems in payments, hospitality, and customer experience.
- A fast-moving environment where great ideas quickly become reality.
- Close collaboration with experienced operators, builders, and industry experts.
- A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally.
