About
At the company, we are working to be the most customer-centric company on earth, striving to provide best-in-class delivery services. Our last-mile delivery team is seeking a dynamic, autonomous, and well-organized Operations Integration Manager for the Hub Delivery program. This role will drive integration and standardization of Hub Delivery processes across the UAE AMZL Network, partnering with Country ACES, SnOP, Central Operations, AMZL Operations, Product teams, and other key stakeholders. This is an opportunity to be part of a rapidly growing environment focused on improving the delivery experience for our customers while driving operational excellence and cost efficiency.
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Location
SAU, Riyadh
Key Responsibilities
- Design, model, and implement new operations processes for Hub Delivery across the KSA AMZL Network, ensuring scalability and alignment with network capacity planning.
- Drive improvement initiatives for existing processes to meet cost, quality, and customer experience goals, using data-driven insights to identify and prioritize opportunities.
- Gather and analyze operational data to establish network-wide standards in partnership with cross-functional teams, ensuring consistency and best practice adoption across all delivery stations.
- Build strong partnerships with operations field leaders and stakeholders (Central Operations, SnOP, DSP teams, Country ACES) to understand improvement opportunities and remove operational barriers.
- Analyze and solve operational blockers with a focus on root cause analysis, driving forward sustainable solutions that improve network performance and partner experience.
- Innovate to continuously improve customer experience while removing cost and complexity from the fulfillment network through process optimization and automation.
- Partner with Product teams to conduct User Acceptance Testing (UAT), review launch plans, pilot new features, and manage full-scale rollouts across the network with clear success metrics.
- Represent KSA Hub Delivery operations in regional and global forums, providing insights, performance updates, and strategic recommendations to senior leadership.
